Supervisor (National Talent) - Spa - Jumeirah Beach Hotel

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality group seeks a Supervisor for their Spa team at a premier beachfront hotel in the UAE. The role involves assisting management, team training, and performance monitoring to ensure the highest service standards. Candidates should have a relevant degree and extensive experience in luxury hospitality. Attractive tax-free salary and benefits offered.

Benefits

Tax-free salary

Generous food and beverage benefits

Reduced hotel rates globally

Excellent leave and health care package

Life insurance

Qualifications

• 3-5 years of experience within luxury hospitality or luxury customer service.

Responsibilities

• Assist the Spa Manager in handling payroll duties accurately.
• Train Spa and Fitness team on products and services.
• Track Spa and Fitness quality scores and implement action plans.
• Monitor performance and guide employees in Spa.
• Conduct monthly performance reviews for staff.

Skills

Leadership and team management

Project Management

Customer Service

Microsoft Office Programs

Education

Bachelor’s degree in hospitality or relevant field

Job description

Supervisor (National Talent) - Spa - Jumeirah Beach Hotel

United Arab Emirates

Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An exciting opportunity has arisen for a Supervisor to join The Spa team in Jumeirah Beach Hotel. The main duties and responsibilities of this role include:

• Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements.
• Train the Spa and Fitness team, ensuring staff knowledge of products and coordinating with vendors/designers for training and sales support.
• Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary.
• Monitor the performance of Spa GSE, Spa attendants, and Fitness team, supervising, disciplining, and guiding employees as needed.
• Conduct monthly performance reviews for GSE and fitness staff based on established KPIs, tracking their performance, and providing feedback.
• Ensure guest areas of the Spa and Gym are clean, inventories are well-stocked, and the environment adheres to LQA and Jumeirah standards.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A bachelor’s degree in hospitality or any other relevant field
• 3-5 years of experience within luxury hospitality or luxury customer service.
• Software competencies – Microsoft Office programs (Intermediate)
• Leadership and team management skills
• Project Management Skills

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.