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Supervisor - Local Shops

Delivery Hero

Dubai

On-site

AED 120,000 - 200,000

Full time

3 days ago
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Job summary

A leading company in grocery delivery is looking for a manager to lead and supervise grocery store supervisors. The role involves ensuring the efficiency of instore order fulfillment while managing performance and coordinating with logistics teams. Candidates should have extensive experience in order fulfillment and team management, alongside excellent decision-making and communication skills.

Qualifications

  • 5-7 years experience in order fulfillment and management in grocery.
  • Experience managing large teams.
  • Basic food handling experience.
  • UAE Driving license is a must.

Responsibilities

  • Lead and manage a team of grocery store supervisors.
  • Supervise instore grocery order fulfillment.
  • Coordinate with customer care and rider teams.

Skills

Data driven decision making
Excellent verbal communication skills
Problem solving
Team management
Interpersonal skills
Organizational skills
Multitasking

Job description

Role Summary/overview

  • Lead and manage a team of 1520 grocery store supervisors across a geographical area.

  • Supervise performance of instore grocery order fulfillment process pick pack and handover to riders.

  • Ensure strict adherence to food handling and packing SOPs.

  • Ensure bestinclass operational metrics order preparation time picker utilization item replacement compliance and item out of stock etc. while ensuring customer experience is not compromised.

  • Develop store specific processes/workflows where required to ensure efficient store operations.

  • Handle realtime coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints if any.

  • Work closely with 3PLs picker recruitment training and performance management.

  • Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.

  • Manage performance coach and train store supervisors.

What did we order

  • 57 years previous job experience in order fulfillment and management of pickers.

  • 23 years experience of order fulfillment operations in grocery stores.

  • Data driven decision making Is comfortable with Excel/Google sheet and dashboards.

  • Basic food handling experience.

  • Has managed a large team of pickers before.

  • Well organized able to multitask and work in a fastpaced environment.

  • Open minded; continually seeks to find new and creative ways to accomplish tasks.

  • Excellent verbal and written communication skills.

  • Strong interpersonal and relationship building skills.

  • Excellent decisionmaking abilities.

  • Effective issue resolution skills.

  • Passion enthusiasm reliability and drive results in present capacity.

  • UAE Driving license is a must


Remote Work :

No


Employment Type :

Fulltime

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