Supervisor - Local Shops

talabat; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated team leader to manage grocery store supervisors and optimize order fulfillment processes. This role involves overseeing a team, ensuring compliance with food handling standards, and enhancing operational efficiency. The ideal candidate will possess strong communication skills, a data-driven mindset, and the ability to multitask in a fast-paced environment. Join this dynamic team to make a significant impact on customer experience and operational excellence in grocery delivery. If you are passionate about leadership and operational success, this opportunity is tailored for you.

Qualifications

• 5-7 years experience in order fulfillment and management of pickers.
• Experience in grocery store operations and team management.

Responsibilities

• Lead a team of grocery store supervisors and manage order fulfillment.
• Ensure adherence to food handling SOPs and operational metrics.

Skills

Data driven decision making

Excellent verbal communication

Excellent written communication

Strong interpersonal skills

Effective issue resolution skills

Multitasking

Passion and enthusiasm

Tools

Excel

Google Sheets

Job description

Lead and manage a team of 15-20 grocery store supervisors across a geographical area.

Supervise performance of in-store grocery order fulfillment process - pick, pack and handover to riders.

Ensure strict adherence to food handling and packing SOPs.

Ensure best-in-class operational metrics - order preparation time, picker utilization, item replacement compliance, and item out of stock etc. while ensuring customer experience is not compromised.

Develop store specific processes / workflows where required to ensure efficient store operations.

Handle real-time coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints, if any.

Work closely with 3PLs - picker recruitment, training, and performance management.

Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.

Manage performance, coach, and train store supervisors.

What did we order?

1. 5-7 years previous job experience in order fulfillment and management of pickers.
2. 2-3 years' experience of order fulfillment operations in grocery stores.
3. Data driven decision making - Comfortable with Excel / Google sheet and dashboards.
4. Basic food handling experience.
5. Has managed a large team of pickers before.
6. Well organized, able to multitask, and work in a fast-paced environment.
7. Open minded; continually seeks to find new and creative ways to accomplish tasks.
8. Excellent verbal and written communication skills.
9. Strong interpersonal and relationship building skills.
10. Effective issue resolution skills.
11. Passion, enthusiasm, reliability and drive results in present capacity.