Supervisor-Front Office

W Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

W Hotels in Dubai is seeking a Front Office/Guest Services professional to manage guest check-ins, verify identities, set up accounts, and handle payments. You will coordinate with departments to fulfill guest requests and maintain accurate records and reports.

The role requires a minimum of 1 year in related work and supervisory experience, with a focus on guest service excellence and adherence to hotel policies. This position is Full Time and based on site in Dubai.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None.

Responsibilities

• Process guest check-ins, verify identity and payment.
• Set up guest accounts per requirements and enter rewards info.
• Ensure rates align with market codes and document exceptions.
• Secure payment prior to issuing room key and balance accounts.
• Prepare daily reports and cash handling closing.
• Provide guests with directions and property information.
• Attend to guest requests and coordinate with staff as needed.
• Assist in training and mentoring employees.
• Maintain confidentiality and protect hotel assets.
• Enter and locate information using POS systems.

Education

High school diploma or GED equivalent

Job description

Additional Information

fulltime | permanent | reservation I rooming | guest relations | overview | Front Office | monitoring |

Job Number

26122481

Job Category

Rooms & Guest Services Operations

Location

West Crescent, Palm Jumeirah, Dubai, United Arab EmiratesVIEW ON MAP

Schedule

Full Time

Located Remotely

N

Position Type

Non-Management

Position Summary

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts.
• Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers/POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Стратегическая цель бренда W – пробуждать у гостей любознательность и открывать для них новые страны. Наши отели – это место для новых открытий в жизни. В основе нашего бренда лежит принцип гармонии с миром и готовности к знакомству с неизведанным, и реализуя его мы завоевали репутацию бренда, по-новому взглянувшего на сущность роскоши в современном мире. Нашей культурой и философией предоставления услуг, которые удовлетворяют страсть наших гостей к жизни, являются утверждения «Все возможно» и «Всегда к вашим услугам». Если у вас есть множество оригинальных идей и предложений и вы всегда устремлены в будущее, ждем вас в отелях W. Выбрав работу здесь, вы станете частью коллектива одного из брендов Marriott International . Делайте то, что у вас получается лучше всего , начните движение к своей цели , присоединитесь к удивительной глобальной команде и измените свою жизнь к лучшему.