Assistant Front Desk Manager (Night Shift) - Marriott Dubai, UAE

Assistant Front Desk Manager (Night Shift) - Marriott Dubai, UAE; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Marriott Hotel Al Jaddaf Dubai is looking for an Assistant Front Desk Manager to lead the night shift, ensuring seamless guest check‑in and check‑out, maintaining security, and upholding Marriott service standards.

You will coordinate with Bellperson and Housekeeping, resolve guest requests, and support training and teamwork to deliver exceptional hospitality during late hours.

Responsibilities

• Complete designated cashier and closing reports in the computer system.
• Review shift logs / daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department to resolve guest requests.
• Process all guest check-ins by confirming reservations, verifying identity, payment, and issuing room keys.
• Sell a room to guests based on availability and ensure rates match market codes.

Job description

JOB REF: 46245

Location Dubai

Address Oud Metha Road

Industry Hotel & Hospitality jobs,
Overnight & Night Shift jobs,
Customer Service jobs,
Travel & Tourism jobs,
Students and Graduate jobs

About Us:

Travel with us as we expand our world, improve the communities we serve and open doors to new opportunities.

Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture.

Job vacancy summary:

• Complete designated cashier and closing reports in the computer system.
• Review shift logs / daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
• Sell a room / accommodation to guests without reservations based on availability.
• Ensure rates match market codes and that any exceptions are documented.
• Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Additional responsibilities:

• Assist management in training, evaluating, counselling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Ensuring Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasises guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in the development and implementation of corrective action plans.

Job Category: Rooms & Guest Services Operations
City: Dubai
Country: United Arab Emirates
Job Location: Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai
Schedule: Full-Time
Located Remotely? N
Relocation? N
Position Type: Non-Management

Company benefits

At Marriott, we put people first — it’s one of our distinctive core values. As such, that value permeates not only our corporate culture and mission, but also our Marriott benefits. We’re proud to provide a wide range of generous benefits and opportunities designed to take care of you and your family, enrich your wellbeing, empower your career and start new adventures.

Health & Medical Benefits Medical

• Free Preventive Care
• Free or Low-Cost Telemedicine
• Free Access to Health Coaches
• Fertility Benefits

Training and Program

The program starts with a new hire orientation program for all employees to ensure new staff have the skills needed to perform effectively. The purpose of the program is to introduce new employees to the Marriott culture, brand, and their specific hotel / region

Marriott claims to provide 15 minutes to training each day to each hourly employee. The training addresses the essential skill and knowledge areas, such as culinary, rooms operation, purchasing, that are essential for employees to master in order to do their jobs.

Marriot managers participate in over 20 different management training programs. Courses are taught by certified trainers, professional experts, and property based management. Other courses are self-directed, including internet-based learning. Classes generally have 20-25 participants and include extensive group interaction, hands‑on activities, pre and post-test evaluation, and action planning.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

PUTTING PEOPLE FIRST

Although the pandemic challenged Marriott International over the last year, putting people first remains our top priority. We invite you to learn more about the measures we’ve taken to prioritise the safety and wellbeing of our associates. It’s because of them we’ve proven to be a resilient force with a rich 94-year history.

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career is about seizing new opportunities, building meaningful relationships and being a force of good in the world.

EXPLORE ENDLESS POSSIBILITIES

As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

What does living fully mean to you? Whether you are seeking to grow with new opportunities, work beside teammates that feel like family, or make a difference in the world, Marriott helps you live life to its fullest, no matter how you define it.

ENJOY UNMATCHED WORK PERKS

Travel Perks & Benefits
We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

Recognition & Rewards
Marriott recognises success and commitment. We honour and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

Growth Opportunities
Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh‑so‑familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward‑thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co‑workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well‑being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Requirements

• Experience in rooms reservations
• Hospitality training - evaluating - counselling