Supervisor – Front Desk ( Female)

Dusit Thani Mactan Cebu; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel in Abu Dhabi seeks a dedicated professional for front office management. Responsibilities include ensuring staff knowledge, handling guest concerns, and maintaining operational standards. The ideal candidate should have a Bachelor’s degree in Hotel Management and at least 2 years of relevant experience. Exceptional interpersonal and English communication skills are essential.

Qualifications

• Minimum 2 years of front office or guest service experience.
• Pleasant personality with strong interpersonal skills.

Responsibilities

• Ensure staff’s knowledge of hotel features and services.
• Handle guest complaints and ensure satisfaction.
• Monitor room status and report discrepancies.

Skills

Interpersonal skills

English communication

Yield management knowledge

Education

Bachelor’s degree in Hotel Management or relevant field

Job description

Job Description

PRIMARY RESPONSIBILITIES:

1. Ensure staff’s knowledge of hotel features, services, hours of operation, room rates, and promotions.
2. Handle FIT guests and group check-outs according to standards and procedures.
3. Maintain punctuality and document attendance records.
4. Ensure all equipment at the Front Desk is maintained and supplies are adequate.
5. Replenish supplies as needed to handle high business volume.
6. Prepare bi-weekly schedules based on business levels.
7. Ensure staff report on time, record absences, and monitor grooming and attire standards.
8. Maintain a healthy work environment and good departmental relationships.
9. Pre-assign rooms in the computer system and follow through on requirements.
10. Prepare for guest arrivals, including packages and registration cards.
11. Handle guest complaints following pacification procedures to ensure satisfaction.
12. Monitor room status, report unclean or out-of-service rooms to Housekeeping, and resolve discrepancies.
13. Review and follow up on unfinished assignments.
14. Monitor cashiering procedures, including processing charges, currency exchange, and settling accounts.
15. Ensure the telephone system is answered within 3 rings with proper etiquette.
16. Maintain personnel appearance and hygiene standards.
17. Oversee express check-in/check-out procedures and handle late check-outs and group check-ins/outs.
18. Resolve and document traces and monitor the house bank and safe deposit box procedures.

Others

1. Engage in continuous learning through personal IDP.
2. Perform any other duties assigned by superiors.

Accountabilities

• Represent Dusit’s brand and values, establish relationships, deliver exceptional guest experiences, and promote Thai graciousness.

Company’s Culture

• Embrace and communicate the company’s vision, mission, and values, leading by example, with pride in belonging and contribution.

Confidentiality

• Maintain confidentiality of all intellectual property, data, and sensitive information, adhering to hotel policies.

JOB REQUIREMENTS

• Bachelor’s degree in Hotel Management or relevant field.
• At least 2 years of front office or guest service experience.
• Knowledge of yield management and cost controls.
• Proficient in English communication, both written and spoken.
• Pleasant personality with strong interpersonal skills.