Supervisor - Entertainment & Events

LEGOLAND® Dubai Resort; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading theme park in Dubai is seeking a Supervisor for its Entertainment & Events department. This role involves overseeing daily operations, supervising team activities, and ensuring high standards of guest safety and satisfaction. The ideal candidate will possess operational event experience and supervisory skills within the leisure industry.

Qualifications

• Minimum of two years’ experience in an operational events team.
• At least 1 year of supervisory experience in the leisure industry.

Responsibilities

• Oversee daily operations of the Entertainment & Events department.
• Supervise shows, performances, and activities in the resort.
• Ensure guest and staff safety by adhering to health and safety standards.

Skills

Fluent in written and oral English

Proficient in Microsoft Office

Job description

Scope of work (JOB PURPOSE)

The Entertainment & Events (E&E) department in LEGOLAND Dubai Resort creates opportunities for memorable guest experiences within the Theme Park, Water Park and Hotel. That is through performances, LEGO workshops, character appearances and annual events driven by the LEGO brand.

To ensure the highest level of standards are achieved and maintained throughout the daily operation of the Entertainment & Events Department. In charge of overall performance of the Entertainment & Events team in accordance with Merlin Safety Standards as well as departmental policies and procedures. Supervisors to provide directions to Entertainment & Events Team Leaders on a daily basis.

Supervisors to ensure that the company standards and values are met and developed through working relationships with all levels within the department. To enforce procedures and trainings to nurture behavior where the health and safety of our guests and staff is of paramount importance while providing the highest standards of guest satisfaction. Expected to drive our key operating standards of Safety, Service, Quality and Efficiency.

Main Responsibilities

• Oversee the daily operation of the E&E department Resort wide.
• Supervise shows, performances and activities in the resort.
• Provide daily feedback to the team aiming growth of all team members
• Assist the department with the planning and execution of events and special activities as needed
• Preparation, setup and breakdown of yearly events across the resort
• Work with the technical team to make sure repairs are noted, logged, and completed in a timely manner
• Work with the technical team for the setup and breakdown of events
• Ensure guest and staff safety by abiding to the Health & Safety standards of LEGOLAND Dubai
• Working alongside key operational stakeholders of the theme park facility to ensure all standards and KPI’s are met
• Actively demonstrate the company values to all colleagues

Other Responsibilities

• Ensure inventory of all department assets are completed and updated
• Ensure risk assessments are carried out in line with procedures and are updated regularly as ongoing “live” documents
• Ensuring departmental Standards of Procedures (SOPs) are carried out and updated regularly as ongoing “live” documents

Health & Safety

To take reasonable care of the health and safety of himself and of other persons who may be affected through your work activities.

To cooperate with and support the LEGOLAND Dubai Management to allow the business to fulfill its legal responsibilities through:

• Following reasonable instruction related to health & safety
• Reporting dangerous situations or deficiencies in health & safety arrangements
• To only use work equipment in accordance with training
• To not interfere or misuse anything provided for the purposes for health & safety

Qualifications, Experience, & Skills

Required Experience:

• A minimum of two years’ experience in being part of an operational events team in a Theme Park, Hospitality or Service Industry
• At least 1 year of supervisory experience is required, preferably from within the leisure industry

Job-Specific Skills:

• Fluent in both written and oral English
• Proficient in Microsoft Office programmes
• IPAF license or previous experience

Additional Experience

• Previous experience is the following fields: Entertainment, Theme park, Childcare