Submission & Resubmission Team Lead

NMC GROUP SERVICES.; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

NMC GROUP SERVICES, Abu Dhabi, seeks a capable Submission Resubmission Team Lead to drive efficiency in revenue cycle operations. You will lead the Submission Resubmission team, monitor daily activities, identify root causes of rejections, and implement corrective actions to meet KPIs.

Responsibilities include developing SOPs, ensuring compliance, coordinating with Operations, Quality, Billing, Coding, Customer Service and IT, and driving process improvements to reduce turnaround times.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, Finance, or a related field.
• 3–5+ years of experience in submission, claims processing, revenue cycle, or related operations.
• At least 1–2 years of team leadership or supervisory experience.
• Experience with claims management or submission systems is preferred.

Responsibilities

• Lead coach and manage the Submission Resubmission team to achieve departmental KPIs
• Monitor daily submission and resubmission activities to ensure accuracy and timeliness
• Review rejected or returned submissions, identify root causes and implement corrective actions
• Develop and maintain standard operating procedures (SOPs) for submission workflows
• Ensure compliance with company policies, payer/client requirements and applicable regulations
• Coordinate with internal departments such as Operations, Quality, Billing, Coding, Customer Service and IT to resolve submission-related issues
• Analyze submission trends, rejection patterns and team performance metrics
• Prepare daily, weekly and monthly operational reports for management
• Conduct quality audits and provide feedback and training to team members
• Drive process improvement initiatives to enhance productivity and reduce turnaround time
• Manage workload distribution and resource planning to meet service-level agreements (SLAs)
• Support system upgrades, process automation and implementation of new workflows

Skills

Team leadership

Education

Bachelor's degree in related field

Tools

Submission systems

Job description

Responsibilities

• Lead coach and manage the Submission Resubmission team to achieve departmental KPIs
• Monitor daily submission and resubmission activities to ensure accuracy and timeliness
• Review rejected or returned submissions, identify root causes and implement corrective actions
• Develop and maintain standard operating procedures (SOPs) for submission workflows
• Ensure compliance with company policies, payer/client requirements and applicable regulations
• Coordinate with internal departments such as Operations, Quality, Billing, Coding, Customer Service and IT to resolve submission-related issues
• Analyze submission trends, rejection patterns and team performance metrics
• Prepare daily, weekly and monthly operational reports for management
• Conduct quality audits and provide feedback and training to team members
• Drive process improvement initiatives to enhance productivity and reduce turnaround time
• Manage workload distribution and resource planning to meet service-level agreements (SLAs)
• Support system upgrades, process automation and implementation of new workflows

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, Finance, or a related field.
• 3–5+ years of experience in submission, claims processing, revenue cycle, or related operations.
• At least 1–2 years of team leadership or supervisory experience.
• Experience with claims management or submission systems is preferred.