Stylist

Chloé STYLIST - JD

A Chloe STYLIST is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.

He/She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A CHLOE STYLIST is:

1. A Client Relationship owner
   • Delivers exceptional customer service and takes pride in developing long-term relationships.
   • Is aware of CRM targets and actively engages in all actions to reach them.
   • Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
   • Consistently captures client data and takes notes of all qualitative information.
   • Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
2. An omnichannel business partner
   • Has at heart to offer excellent customer service and delivers strong business performance.
   • Uses all omnichannel services available to grow sales.
   • Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them.
   • Actively completes trainings and participates in all commercial activities set by the SM/ASM/HO.
   • Consistently works to achieve given sales, KPIs and CRM targets.
   • Is aware of local trading environment and competitors’ activities.
3. An operations excellence supporter
   • Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
   • Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all times.
   • Implements all guidelines related to store and BOH management and participates in inventories.
   • Supports after sales clients and follows up to ensure impeccable after sales service.
   • Complies with established Richemont policies and standards.

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.