Style Advisor - Concessions/Outlet Village

Zegna; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury retail brand in Dubai is looking for a customer-oriented retail associate to provide exceptional service and maintain store standards. The ideal candidate has 4-6 years of experience in retail or customer service, a high school qualification, and a passion for the retail industry. Responsibilities include greeting customers, managing sales transactions, and ensuring a pleasant shopping experience.

Qualifications

• 4 to 6 years retail sales or customer service experience.

Responsibilities

• Welcome and greet every customer in a warm and friendly manner.
• Identify customer needs; recommend and demonstrate appropriate products.
• Receive cash or payment from customers and issue receipts.
• Handle customer complaints professionally and escalate to management if necessary.
• Maintain product knowledge, fashion trends, and in-store promotions.
• Check stock levels daily and inform of depleting stocks.

Skills

Good communication and interpersonal skills

Pleasant personality and good grooming

Passion for retail industry

Education

High school qualification

Job description

Overview

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

Responsibilities

• Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, in-store promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Education, Experience, Functional Skills And Knowledge

Education/ Qualification

• High school qualification

Experience

• 4 to 6 years retail sales or customer service experience.

Functional Skills & Specific Knowledge

• Good communication and interpersonal skills
• Pleasant personality and good grooming
• Passion for retail industry

Competencies

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Team Working
• Conceptual Thinking