Student Support & Admin Officer

GBS Dubai; Ajman Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

GBS Dubai is seeking a Student Support & Admin Officer to enhance the student experience and administrative operations. This full-time position involves managing administrative tasks, supporting student inquiries, and collaborating with multiple departments to ensure effective service delivery. If you possess excellent communication skills and empathy, we encourage you to apply.

Qualifications

• Bachelor’s degree preferred in related fields.
• Relevant qualifications in student support/administration are an advantage.
• Proficiency in Arabic is valued.

Responsibilities

• Assist students with pre-arrival processes and maintain accurate student records.
• Coordinate with departments on student visa updates and orientation.
• Plan student activities and support students' academic needs.

Skills

Organizational Skills

Communication Skills

Problem-solving Skills

Empathy

Cultural Sensitivity

Multitasking Abilities

Education

Bachelor’s degree in business administration, Social Sciences, or related fields

Relevant professional qualifications in student support/administration

Proficiency in Arabic

Tools

Microsoft Office Suite

Job description

Student Support & Admin Officer

Ajman_UAE

Full Time

ROLE OBJECTIVE

The Student Support & Admin Officer supports the Student Services & Admin Department in delivering high-quality, efficient, and effective services to enhance the student experience and the administrative operations. This role includes managing administrative, operational, and student-facing tasks, ensuring smooth processes across various stages of the student lifecycle. The ideal candidate will exhibit excellent organizational and communication skills, empathy, and a proactive approach to problem-solving. This role involves acting as a key contact point for students, assisting with their academic and administrative needs, and ensuring the smooth operation of day-to-day office functions.

DUTIES AND RESPONSIBILITIES

Student Support:

• Assist with pre-arrival processes, including document collection, visa application support, and logistical arrangements to ensure a seamless onboarding experience for new students.
• Coordinate with the visa department, provide regular updates on visa progression, inform students of their visa status, and manage document digitization for visa renewals and cancellations.
• Support the orientation and registration process by guiding and onboarding new students, ensuring smooth integration into the institution.
• Respond promptly to student inquiries regarding services, policies, and academic concerns, ensuring accurate information and resolution of issues.
• Follow up with absentee students per institutional intervention strategies, update attendance reports, and ensure timely issuance of student IDs to all eligible students.
• Prepare, distribute, and maintain records of student letters such as NOCs, RTA, and bank account letters, as well as manage forms for cancellations, postponements, and other requests.
• Collaborate with HR to resolve medical insurance issues for students and communicate updated insurance details as needed.
• Provide initial counselling to students facing wellbeing challenges, guide them on psychological needs, and refer them to professional counsellors for additional support.
• Assist in planning and organizing student activities, events, and trips, ensuring effective communication to drive participation and engagement.
• Maintain accurate records for all processes, align student records across systems, submit student engagement calendar budgets, and undertake additional tasks as assigned while maintaining confidentiality.

Administrative Duties:

• Maintain accurate and up-to-date student records and databases.
• Prepare reports, letters, and documentation as required.
• Assist in the preparation and coordination of class schedules and room bookings.
• Provide administrative support to academic and management staff.
• Coordinate with the finance and admissions teams for student fee tracking and registration status.
• Manage filing systems and ensure confidentiality of student information in compliance with data protection policies.

SKILLS

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Cultural sensitivity and ability to work with diverse student populations.
• Problem-solving skills and ability to work independently and as part of a team.
• Empathy and active listening to understand and address student needs.
• Exceptional student service skills, with a focus on delivering positive experiences and resolving concerns efficiently.

QUALIFICATIONS

• Bachelor’s degree in business administration, Social Sciences, or related fields (preferred).

• Relevant professional qualifications in student support/administration are an advantage.

• Proficiency in Arabic is an advantage.

REPORTS TO

Associate Dean

COLLABORATES WITH

Academics, Administration, Recruitment, HR and Finance and Operations.