Student Information Systems Administrator

Middlesex University Dubai; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Middlesex University Dubai seeks a Student Information Systems Administrator to provide high-level support for student systems. Responsibilities include data management, liaising with stakeholders, ensuring information accuracy, and supporting strategic growth. An ideal candidate will have a relevant degree and experience in educational settings, showcasing strong writing and administrative skills.

Qualifications

• High level of writing and presentation skills for documentation.
• Advanced knowledge of computing systems and databases.
• Proven ability in project management and multi-tasking.

Responsibilities

• Collect and input programme data into university systems.
• Ensure accuracy of programme information across university systems.
• Conduct regular audits and updates on programme data.

Skills

Teamwork

Attention to detail

Process efficiency

Writing skills

Presentation skills

Project management

Education

Relevant bachelor’s degree or equivalent qualification

Tools

Computing systems

Databases

Job description

Purpose The Student Information Systems Administrator provides a high level of administrative support to the Dubai Academic Registry and Campus Central towards the maintenance and development of student systems and applications. These systems underpin various academic and administrative processes associated with the student lifecycle, from enrolment to graduation. The position carries a broad range of responsibilities relating to programme data, university systems and stakeholder collaboration.

The position reports to Middlesex University Dubai’s Assistant Manager of Dubai Academic Registry and Campus Central and supports the University’s strategic growth by facilitating its continuous improvement efforts in a systematic and comprehensive manner.

The position supports the University’s strategic growth by facilitating its continuous improvement and digital transformation efforts in a systematic and comprehensive manner. The position is based at Middlesex University Dubai, United Arab Emirates.


Principal Duties and Accountability

• Collecting information on academic programmes, courses, and offerings from programme development teams, academic departments, and faculty members.
  
• Inputting programme data into university systems, including student information systems, learning management systems, and programme management platforms.
  
• Liaising with programme development teams, academic advisors, and university administrators to gather input and feedback on programme portfolio data
  
• Ensuring accuracy and consistency of programme information across university systems by conducting regular audits and updates.
  
• Utilising data analysis tools and techniques to generate insights and recommendations for improving the university's programme portfolio.
  
• Serving as a resource for faculty and staff seeking information on student information systems, learning management systems, and programme management platforms and and user training sessions.
  
• Conducting regular reviews of our website to identify any issues related to content accuracy. Collaborating with cross-functional teams to gather feedback and requirements for website updates.
  
• Administering and maintaining database systems.
  
• Designing and implementing data integration processes to consolidate, transform, and cleanse data from disparate sources for reporting and analysis purposes.
  
• Collaborating with cross-functional teams to develop data models, dashboards, and visualisations to support decision-making and strategic planning.
  
• Responding to user support calls and provide training to new and existing users.
  
  

Additional Duties
Enrolment Management:

• Providing appropriate and accurate information to students relating to enrolment activities
  
• Processing the registration of students into designated programmes in accordance with university policies and procedures
  
• Implementing non-enrolment procedures set by the Academic Registry and follow-up with regards to ‘No-Show’ students
  
• Implementing student attendance procedures, including monitoring students having concerns with attendance
  
• Monitoring students’ enrolment status and take proactive steps to communicate with students that have problems with online enrolment
  
• Maintaining records of students who temporarily withdraw from studies and facilitate reinstatement procedures
  
• Conducting regular validation checks, produce reports to track student registration and enrolment and follow up with students in a proactive manner
  
• Liaising with Finance Team on students’ registration on matters related to student finance regulations
  

Administrative duties

• Working with the Manager and Assistant Manager(s) of Dubai Academic Registry and Campus Central, ensure that robust metrics and key performance indicators are devised, developed and used effectively for the Academic Registry.
  
• Facilitate department-level planning for regular and ad hoc processes.
  
• Recommend the development of new services or processes as required to support the changing requirements of the Dubai campus; enable the implementation of ways of improving efficiency and effectiveness of the Academic Registry functions
  
• Undertake continued professional development and contribute to new staff induction, orientation, and training sessions.
  
• Promote equality of opportunity and inclusive practice in all aspects of work undertaken
  
• Undertake any other duties commensurate with the grade of the post as requested by University management.
  
  
  

Requirements

Qualifications Required

• Relevant bachelor’s degree or equivalent qualification (computing, business information system, information technology)
  
• Related and appropriate practical experience in an educational setting environment.
  
  

Disposition

The post holder will need to be calm and effective in dealing with staff and students of the University and efficient in dealings with external parties.

The post holder will need to be able to convey confidence and positivity to members of the public, staff and students.

Knowledge, Skills and Experience
Essential:

• A recognised undergraduate qualification in a relevant discipline
  
• A high level of writing skills and presentation skills for formal reporting documentation
  
• Advanced knowledge of computing systems and databases
  
• Excellent teamwork and human relations skills
  
• Strong administrative skills with an emphasis on attention to detail, process efficiency and a thoroughness in completing the work
  
• Able to work with confidential material with thorough discretion
  
• Proven ability in successful project management in a deadline driven environment, through multi-tasking, and prioritising
  
  

The intent of this job description is to provide representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.