Strategic Systems & Procedures Specialist

Wasael Property Management; Abu Dhabi; On-site; AED 134,000 - 223,000; Full time

Job summary

Department of Municipality & Transportation seeks a Specialist – Systems & Procedures to support the development, implementation, review, and continuous improvement of organizational systems, policies, procedures, and business processes. The role strengthens governance, standardizes workflows, and ensures regulatory compliance.

The incumbent will analyze processes, map workflows, drive documentation, and collaborate with technology teams on automation projects.

Qualifications

• Bachelor's Degree in Business Administration, Public Administration, Industrial Engineering, Quality Management, Management Information Systems, or a related field.
• Lean Six Sigma Green Belt, BPM, ISO 9001 training, and PM certification are preferred.

Responsibilities

• Develop, review, and update policies, procedures, guidelines, workflows, and standard operating procedures (SOPs).
• Ensure procedural documentation is accurate, current, and aligned with organizational requirements.
• Maintain centralized records of approved systems, procedures, and process documentation.
• Support the implementation of systems and procedural governance frameworks.
• Analyze business processes and workflows to identify inefficiencies and improvement opportunities.
• Assist in process mapping, workflow design, and process re-engineering activities.
• Recommend practical improvements to increase operational efficiency and effectiveness.
• Monitor implementation of approved process improvement initiatives.
• Support organizational excellence and quality management initiatives.
• Assist in conducting assessments and reviews of business processes.
• Contribute to the implementation of continuous improvement programs.
• Support departmental efforts to achieve performance and excellence objectives.
• Draft and revise organizational policies, procedures, manuals, and work instructions.
• Ensure consistency and standardization across organizational documentation.
• Coordinate reviews and approvals with relevant stakeholders.
• Support the communication and rollout of new or revised procedures.
• Monitor compliance with approved procedures and operational standards.
• Support internal reviews and audits related to policies, procedures, and governance.
• Identify procedural gaps, risks, and control weaknesses.
• Assist in implementing corrective and preventive actions.
• Collaborate with business and technology teams on process automation initiatives.
• Assist in documenting system requirements and workflow processes.
• Support implementation of digital solutions and process automation projects.
• Participate in user acceptance testing (UAT) and process validation activities when required.

Skills

Process Analysis

Process Mapping

Policy Development

Governance

Quality Management

Digital Transformation

Data Analysis

Documentation

Education

Bachelor's Degree in Business Administration/ Public Administration/ Industrial Engineering/ Quality Management/ MIS

Tools

Lean Six Sigma Green Belt

BPM Certification

ISO 9001 Training

Project Management Certification

Job description

Department of Municipality & Transportation seeks a Specialist – Systems & Procedures to support the development, implementation, review, and continuous improvement of organizational systems, policies, procedures, and business processes. The role strengthens governance, standardizes workflows, and ensures regulatory compliance.

The incumbent will analyze processes, map workflows, drive documentation, and collaborate with technology teams on automation projects.