Strategic Planning & Business Excellence Lead MEA - Allergan Aesthetics

Strategic Planning & Business Excellence Lead MEA - Allergan Aesthetics

Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit Allergan Aesthetics. Follow Allergan Aesthetics on LinkedIn.

AbbVie is dedicated to discovering and delivering innovative medicines that address serious health issues today and anticipate the medical challenges of tomorrow. We aim to make a profound impact on people’s lives across several key therapeutic areas, including immunology, oncology, neuroscience, eye care, virology, women’s health, and gastroenterology. Additionally, we offer products and services within our Allergan Aesthetics portfolio.

For more information about AbbVie, please visit AbbVie. Stay connected by following @abbvie on Twitter, Facebook, Instagram, YouTube, and LinkedIn.

Job Description

As the Business Excellence Lead for the Middle East and Africa (MEA), you will establish and drive the Business Excellence function, identifying key priorities to support strategic focus and execution. This role demands effective resource allocation to enhance sales, pricing strategy, customer engagement, commercial analytics, and salesforce training to maintain a competitive advantage. You will also be responsible for sharing best practices and developing team capabilities.

Responsibilities

• Serve as a key member of the MEA Leadership Team, driving and supporting strategic business decisions.
• Lead Regional and Country Business Excellence teams across MEA to ensure well-informed strategies are developed and executed.
• Align IMCO and area-level initiatives with regional priorities to achieve affiliate business objectives.
• Identify and execute sales force effectiveness (SFE) priorities for the region.
• Drive CRM and customer engagement strategies, including omnichannel engagement across affiliates.
• Develop and implement commercial sales training programs tailored to team needs, collaborating with training managers and international teams.
• Lead commercial analytics and market research initiatives to deliver timely insights.
• Oversee the pricing strategy, commercial policies, and governance in the region.

Team Structure

You will manage a team consisting of:

• Regional Training Manager
• Regional Pricing Analyst
• Regional Commercial and CRM Analysts
• Country Business Excellence leads (dotted line) for three countries/affiliates

Business Excellence Key Duties

Strategic Partnership and Leadership (20%)

• Drive and support key strategic business decisions within the MEA Leadership Team, identifying projects to advance organizational objectives.
• Serve as a Business Excellence expert for cross-functional strategies and solutions, working closely with the GM on co-creation workshops and leadership team meetings.
• Assist the Regional GM & Finance Head with strategic planning, sales, and operations planning (S&OP), regional brand plans, and budget planning through analytics and insights.
• Develop key strategic projects with regional business impact, establish a performance management framework, and monitor KPIs.

Commercial Analytics and Market Insights (15%)

• Lead IMK reporting and data management across MEA, consolidating distributor data to reflect true in-market performance.
• Guide regional business analysts in delivering tailored brand and market analysis to facilitate informed decision-making.
• Ensure visibility of IMK data through a centralized platform, accessible to all commercial leads in MEA.

Sales Force Effectiveness (25%)

• Implement initiatives to enhance performance and productivity of sales teams, aligning them with organizational goals.
• Provide guidance on sales incentive plans, governance, and regional visibility of SFE metrics.
• Collaborate with country teams on go-to-market models, sales team sizing, and optimize operational models.

Commercial Training and Development (15%)

• Conduct needs assessments and develop tailored training programs for commercial teams.
• Implement annual training programs focused on key business priorities, ensuring training managers are equipped for effective delivery.
• Establish metrics to evaluate training effectiveness and continuously improve training content.

CRM and Customer Engagement (10%)

• Lead CRM strategy development and ensure alignment with cross-functional needs.
• Drive CRM adoption and change management across the organization, optimizing engagement processes.

Operational Pricing and Commercial Policy (15%)

• Formulate and implement competitive pricing strategies while ensuring policy compliance.
• Conduct market assessments to optimize pricing decisions and achieve revenue goals.
• Monitor competitive intelligence to inform pricing strategies effectively.

Minimum Requirements

• University or technical college degree in economics, science, or pharmaceuticals.
• At least 8 years of experience in Business Analytics, CRM, Strategic Project Management, or Finance.
• Experience in Sales Force Effectiveness, project management, and process improvement, preferably in the pharmaceutical industry.
• Strong project management and resource planning skills.
• Ability to influence without direct authority within a matrix organization.
• Excellent analytical skills, strategic thinking, and presentation skills in English.

Impact

At Allergan Aesthetics, we seek individuals who are passionate about making a difference by putting patients and customers at the center of what we do. Join us in fostering an open corporate culture and embodying the AbbVie ways of work. From day one, you'll have the opportunity to contribute and make a meaningful impact.

Compliance and Integrity

You will be responsible for conducting your activities on behalf of the company consistent with a high standard of business ethics and in compliance with the laws and regulations that govern our activities (subject to local law/requirement).

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.