Strategic Partner Manager - Arabic

Amazon Middle East and North Africa FZ-LLC - F52; Dubai; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Strategic Partner Manager to enhance the live streaming experience for content creators in the Middle East and North Africa. This exciting role involves managing relationships with influential broadcasters, developing local content creator initiatives, and collaborating with various teams to drive strategic growth. The ideal candidate will possess strong account management skills, a customer service mentality, and a passion for content creation. Join a dynamic team where your expertise will significantly impact the creator community and contribute to innovative content strategies.

Qualifications

• 4+ years of account management experience in the Arabic speaking digital content landscape.
• Excellent communication skills in Arabic and English.

Responsibilities

• Manage partnered content creators and maximize their use of Twitch services.
• Support global initiatives and create local strategic programs for broadcasters.

Skills

Account Management

Community Management

Communication Skills (Arabic and English)

Understanding of Online Video Metrics

Customer Service Mentality

Education

4+ years of experience in account management or digital content

Tools

Salesforce

Job description

Strategic Partner Managers at Twitch guide the ongoing success of our most influential and visible content creators across the Twitch Partner program. You will improve the live streaming experience for broadcasting partners in the Middle East and Northern Africa region (Arabic speaking) and be their liaison with the Twitch business. You will lead regional content creator development, identify and onboard new user-generated content opportunities and work on scaling strategic programs tied to content growth.

As the ideal candidate, you are familiar with the creator market in the region, have client management experience, a customer service mentality and comfort with evolving timelines. You also have a passion for creator content and the desire to turn that passion into a career.

Reporting to the Director of Partnerships EMEA, you will work with a wide array of teams, including Marketing & Comms, Strategy, Business Development, Sales, Finance, Legal and Global Partnerships.

You Will:

1. Manage new and existing partnered content creators and maximise their use of the Twitch service
2. Support global initiatives, including the recruitment and development of local content creators
3. Create and run local strategic programmes which provide value to broadcasters at scale
4. Communicate product and policy updates and moderation decisions to your assigned accounts
5. Report on performance metrics and goals concerning your creator portfolio on an ongoing basis
6. Work with Marketing, BD, PR, Sales, and Content teams to surface strategic GTM opportunities
7. Collaborate with team members to solve complex creator issues while advocating for strategic partners' needs
8. Bridge the language barrier between Twitch and the local community

BASIC QUALIFICATIONS

1. Excellent written and verbal communication in Arabic and English
2. 4+ years of account management experience or working in the Arabic speaking digital content landscape in a content-focused role
3. Community management experience within the content or gaming industry
4. An understanding of common online video and online advertising metrics
5. Familiarity with Twitch as a user or broadcaster
6. Developed an understanding of the traditional and digital media sector
7. The ability to describe how programs satisfy organizational goals
8. Experience in setting and exceeding personal, team, and organizational goals

PREFERRED QUALIFICATIONS

1. Fluency in one (or more) other language(s)
2. Existing professional relationships with user-generated content creators in Arabic speaking countries
3. Experience engaging at an executive level, internally and with external parties
4. Experience with CRM tools like Salesforce
5. Experience with live video content creation
6. Previous employment in a similar role on the platform / agency / Broadcaster side