Strategic Key Accounts Services Director MEA

Sidel; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Strategic Key Accounts Services Director for the MEA region. This pivotal role involves managing key customer relationships, ensuring satisfaction, and driving sales growth of aftersales services. The ideal candidate will have over 10 years of experience in sales, particularly within the maintenance and production sectors. You will be responsible for optimizing customer production lines and proposing new service products that deliver value. Join a dynamic team and make a significant impact in a thriving market.

Qualifications

• 10+ years of sales experience in maintenance and production.
• Strong knowledge of filling and packaging industry equipment.

Responsibilities

• Manage Key Account customers and ensure satisfaction.
• Grow sales and profitability of Services offerings.
• Lead a team and develop required competencies.

Skills

Sales Experience

Customer Relationship Management

Negotiation Skills

Market Analysis

Education

Bachelor’s Degree

Job description

Strategic Key Accounts Services Director MEA

• Maintain the relationship with and manage the Key Account customers pertaining to Sidel aftersales offering.
• Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory.
• Customer point of contact for Services and aftersales activities.
• Grow sales and profitability of Services offering, adapt regional services strategy to his / her territory, direct and implement action plans
• Ensure that customer production line is optimized to the maximum
• Responsible for performance of Sidel products, reports non-conformities and responsible for issue resolution process
• Propose new Services products that add value to the Customer and are profitable for Sidel
• Sell and negotiate Sidel Services portfolio, according to rules and processes of the Company
• Plan customer contacts, visits and promotions
• Coordinate and analyze market and competitor information, provide forecasts and report to relevant stakeholders
• Lead a team and develop required competencies

Your Profile

Level of education and languages :

• Bachelor’s degree or equivalent
• Good level of English

Required experience and skills :

• Min 10 years of sales experience and experience on the field (maintenance, production, Field Service Engineer)
• Preferred knowledge of Filling and packaging industry equipment and services.