Strategic Airline Account Director – Growth & Digital Services

TALENTMATE; Dubai; Sur place; AED 1 200 000 - 1 900 000; Plein temps

Résumé du poste

Thales in Dubai seeks an Account Director to own the strategic commercial relationship with a major airline account, guiding cross-functional teams and maximizing profitable order intake while expanding services revenue.

You will build executive-level partnerships, drive customer success, and manage complex negotiations across sales, legal, and product teams in a dynamic aerospace environment.

Qualifications

• Bachelor degree in business administration, marketing, engineering or a related field; Master preferred.
• 15+ years in sales, key account management, or commercial roles within the airline or aviation industry.
• Direct experience with IFE, inflight connectivity, or onboard digital and passenger experience products.
• 10+ years setting account plans, roadmaps, and strategy across multiple stakeholders.
• 10+ years contract management including dispute resolution and customer complaints.
• Proven ownership of large B2B accounts with significant order intake (multi-million USD).
• Track record selling services, software or connected solutions, not only hardware.
• Experience selling to major international airlines with complex multi-stakeholder structures.
• Proficient with Salesforce and MS Office; strong communication and negotiation skills.
• Willingness to travel up to 35% domestically and internationally.

Responsabilités

• Lead the account team as the primary commercial contact for the customer.
• Develop relationships with senior executives and strategic partners in the region.
• Build trusted advisor relationships with key stakeholders and sponsors.
• Ensure timely and successful delivery of Thales solutions aligned with customer objectives.
• Communicate progress of monthly and quarterly initiatives to stakeholders.
• Collaborate with sales and account teams to identify and grow opportunities.
• Support cross-functional teams and address issues impacting customer experience.
• Manage expectations and scorecards to sustain high customer satisfaction.
• Guide the account team to provide proactive, world-class support.

Connaissances

Account management

Sales leadership

CRM Salesforce

Negotiation

Airline industry knowledge

Formation

Bachelor degree in business/engineering

Master degree preferred

Outils

Salesforce

Microsoft Office

Description du poste

Thales in Dubai seeks an Account Director to own the strategic commercial relationship with a major airline account, guiding cross-functional teams and maximizing profitable order intake while expanding services revenue.

You will build executive-level partnerships, drive customer success, and manage complex negotiations across sales, legal, and product teams in a dynamic aerospace environment.