Strategic Account Manager

Who are LRQA

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We've grown to become a leading global assurance provider, bringing together outstanding expertise in inspection, certification, customised assurance, cybersecurity, and training. While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

What do we do

We help our clients navigate a rapidly changing world by working with them to manage and mitigate risks. In Inspection Services, we certify safety-critical industrial equipment according to recognized codes, standards & regulations. We also partner with companies to provide tailored high-quality inspection services throughout their manufacturing supply chains, ensuring equipment is built safely and to their requirements. Additionally, we specialise in management systems compliance & expert advice across a broad spectrum of standards, schemes & business improvement services, including customised training & assurance. Our award-winning Cyber Security Business, Nettitude, helps clients manage risks against emerging threats, providing tailored solutions to effectively handle cyber landscape challenges. Our independence ensures we provide reliable, impartial advice. All of this supports our purpose of shaping a better future together. LRQA operates across 50 countries, with over 2,500 colleagues, generating 315m in revenue, supporting more than 60,000 clients across diverse sectors.

The next chapter for LRQA

The future is exciting and rapidly changing. We are expanding our services and aiming to become the leading digitally enabled assurance provider. With expertise, heritage, strategic investments, and committed leadership, LRQA is poised for growth and transformation. This is a great opportunity to be part of our next chapter, supporting us to build on our strengths and transform our business to be the best partner for our clients.

Role purpose:

LRQA aims to be the leading digitally enabled assurance provider, helping clients navigate a changing risk landscape by leading in sectors like energy, renewables, transportation, manufacturing, cybersecurity, and ESG. We focus on digital transformation to make doing business easier and deliver services that promote a cleaner, safer, and more sustainable world.

The purpose of the Strategic Account Manager is to:

• Develop and win new business opportunities with existing and target strategic accounts
• Build and maintain strong relationships with key individuals in client accounts
• Lead strategic sales priorities and implementation to maximize revenue and growth
• Introduce new products and services to the LRQA portfolio
• Support strategic bids and contribute to the bid process
• Act as the local lead for colleague accounts, liaising with GAMs to drive sales and opportunities

Key Responsibilities:

Results driven delivery

Manage strategic accounts, aiming to grow revenue significantly year on year, with initial annual revenue targets of 0.5-3m. Develop account strategies, collaborate with LRQA teams, and focus on retention, growth, and new client acquisition.

Account Management Skills

Create and execute account plans to maximize revenue, develop client business strategies, grow influencer networks, and maintain a pipeline of opportunities. Collaborate proactively with marketing, SD, and SDS teams to support growth.

Pipeline Management Skills

Manage client pipelines to meet targets, working with GAMs and other SAMs, ensuring accuracy of sales data and taking corrective actions as needed to keep pipelines healthy and forecasts reliable.

Preparation and delivery of account plans

Ensure each account has an up-to-date, viable plan aligned with growth initiatives, used to prioritize opportunities and team efforts.

Contract renewals and RFPs

Manage retention of business, minimize loss risk, and support new business opportunities through active involvement in tenders and contract negotiations.

Problem solving

Identify client problems that LRQA can solve with tailored solutions, leveraging strong market knowledge.

Market knowledge and strategic prioritization

Maintain strong market insights to facilitate communication, open new opportunities, and contribute to strategic planning.

Contribution to sales meetings and performance summaries

Produce accurate sales reports, pipeline updates, and performance summaries for management and leadership teams.

Key health & safety responsibilities:

Review and manage health and safety risks, ensure compliance with safety regulations, and provide necessary training and resources to ensure safe working conditions.