Store Supervisor - L'Occitane, Dubai Hills Mall

Chalhoub Group; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group in the United Arab Emirates seeks a store leadership role within its luxury beauty division, featuring spa offerings. You will lead and coach a team, deliver outstanding customer service, and manage VIP client relationships to strengthen loyalty.

Focused on visual merchandising, stock control and daily operations, you will drive sales through exceptional team performance and strategic promotions, while maintaining brand standards and ensuring a superior store experience.

Qualifications

• Experience in luxury beauty or skincare retail.
• Spa experience is a plus.
• Proven ability to lead, coach and motivate a team.

Responsibilities

• Lead and coach a store team to achieve store goals.
• Deliver exceptional customer experiences and manage VIP guest relationships.
• Maintain brand standards in visual merchandising, store cleanliness and staff grooming.
• Oversee daily store operations, including staff scheduling, shop floor coverage and stock movement.
• Handle customer feedback professionally and resolve issues promptly.
• Monitor market trends and competitor activity; share insights with management and back-office teams.
• Support store projects, promotions and community events to drive sales and engagement.
• Leverage clienteling tools to strengthen customer relationships and post-purchase experiences.

Skills

Leadership

Customer service

Communication

VIP clienteling

Visual merchandising

Stock management

Retail operations

Problem solving

Market awareness

Job description

• Lead by example, representing the L'Occitane's values and philosophy through all customer and team interactions.

• Promote a positive and collaborative work environment, encouraging team engagement and communicating feedback or concerns to the Regional Manager.

• Deliver exceptional customer experiences, build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty.

• Handle customer feedback and complaints professionally, ensuring timely and effective resolutions.

• Maintain high standards of visual merchandising, store cleanliness, staff grooming and stock replenishment in line with brand guidelines.

• Support daily store operations, including staff scheduling, shop floor coverage, stock movement tracking and inventory audits.

• Ensure compliance with retail procedures, company policies, and health, safety and security standards.

• Monitor market trends, competitor activity and customer feedback, sharing relevant insights with the Regional Manager and back-office teams.

• Support store projects, promotional initiatives and community events to drive sales, increase customer engagement and enhance brand awareness.

• Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience.

What you'll need to succeed

• Previous experience in retail, preferably within luxury beauty or skincare.

• Spa experience, given the store's spa offering.

• Proven ability to lead, coach and motivate a team, supporting individual development and overall store performance.

• Strong communication and interpersonal skills, with a customer-first mindset and a passion for delivering exceptional service.

• Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration.

• Experience in clienteling, VIP relationship management and building long-term customer loyalty.

• Knowledge of visual merchandising, stock management and retail operational standards.

• A proactive, hands-on approach with strong problem-solving skills and the ability to work independently when required.

• Ability to stay informed about market trends, new products and competitor activity.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

It Takes Diversity of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.