Store Supervisor - L'Occitane, Dubai Hills Mall

Chalhoub Group; Dubai; On-site; AED 144,000 - 216,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group's L'Occitane en Provence store in Dubai seeks an experienced retail leader to drive exceptional customer service and VIP relationship management. You will lead a team, mentor staff, and ensure premium in-store experiences aligned with the brand's spa-focused offering.

The role emphasizes visual merchandising, stock control, and proactive store operations to sustain sales and guest loyalty. A strong customer-first mindset and collaboration with regional teams are essential.

Qualifications

• Experience in luxury beauty or skincare retail is preferred.
• Spa experience is highlighted for the store offering.
• Ability to lead, coach and motivate a team.
• Strong communication and interpersonal skills.
• Commercial awareness with effective selling techniques.

Responsibilities

• Lead by example, representing L'Occitane's values in customer and team interactions.
• Promote a positive, collaborative work environment and relay feedback to Regional Manager.
• Deliver exceptional customer experiences and manage VIP guest relationships to build loyalty.
• Handle feedback and complaints with timely, professional resolutions.
• Maintain high standards of visual merchandising, cleanliness and stock replenishment.
• Support store operations including staffing, shop floor coverage and stock audits.
• Ensure compliance with retail procedures, policies and safety standards.
• Monitor market trends and competitor activity, sharing insights with regional and back-office teams.
• Support store projects and promotions to drive sales and brand awareness.
• Leverage clienteling tools to strengthen relationships and post-purchase experiences.

Skills

Spa experience

Team leadership

Clienteling

VIP relationships

Visual merchandising

Stock management

Retail operations

Market awareness

Communication skills

Customer service

Job description

Since 1976, L'Occitane en Provence has been imagining, producing and selling beauty, skincare and wellbeing products with an intention to share nature's wonders with the world.

Their ambition is to not only sustain lands, but to regenerate ecosystems. They believe beauty goes beyond what the eye can see.

From seed to skin, they have a holistic in our approach and have always been ‘Cultivators of Change’. At L’Occitane en Provence, they do their best to create positive change for the world, to try to inspire everyone to do the same.

What you'll be doing

• Lead by example, representing the L'Occitane's values and philosophy through all customer and team interactions.

• Promote a positive and collaborative work environment, encouraging team engagement and communicating feedback or concerns to the Regional Manager.

• Deliver exceptional customer experiences, build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty.

• Handle customer feedback and complaints professionally, ensuring timely and effective resolutions.

• Maintain high standards of visual merchandising, store cleanliness, staff grooming and stock replenishment in line with brand guidelines.

• Support daily store operations, including staff scheduling, shop floor coverage, stock movement tracking and inventory audits.

• Ensure compliance with retail procedures, company policies, and health, safety and security standards.

• Monitor market trends, competitor activity and customer feedback, sharing relevant insights with the Regional Manager and back-office teams.

• Support store projects, promotional initiatives and community events to drive sales, increase customer engagement and enhance brand awareness.

• Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience.

What you'll need to succeed

• Previous experience in retail, preferable within luxury beauty or skincare.

• Spa experience, given the store’s spa offering.

• Proven ability to lead, coach and motivate a team, supporting individual development and overall store performance.

• Strong communication and interpersonal skills, with a customer-first mindset and a passion for delivering exceptional service.

• Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration.

• Experience in clienteling, VIP relationship management and building long-term customer loyalty.

• Knowledge of visual merchandising, stock management and retail operational standards.

• A proactive, hands-on approach with strong problem-solving skills and the ability to work independently when required.

• Ability to stay informed about market trends, new products and competitor activity.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.