Store Manager - Supercare Pharmacy

About GMG

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Owned and managed by the Baker family, it has become a leading global company affiliated with some of the world's most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About The Role

• Ensure high levels of customer satisfaction by supervising, monitoring, and evaluating the quality and effectiveness of service provided by pharmacy staff.
• Ensure accuracy in dispensing all medications, including controlled medications and insurance prescriptions.
• Follow insurance protocols, ensure prompt documentation, communication, and follow-up.
• Handle staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, organizing daily duty rotas, handling complaints and grievances, and providing or organizing staff training and development.
• Identify current and future customer requirements by establishing rapport with customers and other stakeholders, and enhance relationships to maximize sales and margins.
• Implement effective sales and marketing strategies related to all product ranges, collaborating with vendors and manufacturers to create effective marketing displays.
• Achieve all targets and drive business initiatives to a high standard.
• Participate in projects involving industry organizations, supply chain initiatives, and other special projects.
• Organize store promotions, displays, and events.
• Update the Area Manager on business performance, new initiatives, and other relevant issues.
• Develop strategies to increase customer base, store traffic, and profitability.
• Prepare annual budgets, schedule expenditures, analyze variances, and initiate corrective actions.
• Analyze sales data, forecast future sales, and interpret trends for planning purposes.
• Maintain contact with vendors and shippers.
• Manage daily store activities, ensuring adherence to company policies and procedures.
• Maintain store reputation by complying with legal requirements, including licensing and staff certifications.
• Maintain outstanding store condition and visual merchandising standards.

Self-Management

• Set performance goals at the beginning of the year in discussion with the manager and ensure achievement throughout the year.
• Take ownership of personal learning by identifying development needs and creating an individual development plan.
• Stay informed about professional developments, new techniques, and current issues through continuous education and growth.

Job Requirements

• Bachelor's Degree in Pharmacy.
• License from DHA/MOH/DOH.
• Minimum of 2 years of experience as a registered pharmacist and Store Manager in the UAE.
• Strong communication skills in English or Arabic.

Additional Skills

• Merchandising
• Product knowledge
• Problem-solving skills
• Quality and customer service orientation