Store Manager - Supercare Pharmacy

Gulf Marketing Group (GMG Group); Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dedicated and experienced pharmacist to lead their pharmacy team. This role involves ensuring exceptional customer service, managing staff effectively, and driving sales through strategic planning and marketing initiatives. The ideal candidate will have a Bachelor’s Degree in Pharmacy, a valid UAE license, and at least two years of experience as a registered pharmacist and store manager. Join a dynamic team where your contributions will enhance customer satisfaction and business growth while maintaining high standards of service and compliance. This is an exciting opportunity to make a significant impact in the well-being sector.

Qualifications

• Bachelor’s Degree in Pharmacy and DHA/MOH/DOH license required.
• Minimum 2 years experience as a registered pharmacist cum Store Manager.

Responsibilities

• Ensure high levels of customer satisfaction and service quality.
• Manage staffing, training, and performance reviews for pharmacy staff.
• Develop business strategies to increase customer pool and profitability.

Skills

Communication Skills (English/Arabic)

Problem-solving Skills

Customer Service Orientation

Merchandising

Product Knowledge

Education

Bachelor’s Degree in Pharmacy

Tools

Pharmacy Management Software

Job description

About GMG

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the role:

• Ensure high levels of customer satisfaction through supervising, monitoring and evaluating the quality and effectiveness of service provided by pharmacy staff.
• Ensure accuracy in dispensing all medications, including but not limited to controlled medication and insurance prescriptions.
• Follow insurance protocols and ensure prompt documentation, communication and follow up.
• Manage staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, organizing daily duty rota, handling complaints and grievances, and providing or organizing training and development of staff.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and enhancing existing relationships to maximize sales & margin returns.
• Implement effective sales & marketing strategies related to all product ranges, working with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.
• Deliver on all targets and drive business initiatives to an exceptional level.
• Participate in assigned projects involving industry organizations, supply chain initiatives, and other special projects.
• Organize special promotions, displays and events in the store.
• Update Area Manager on business performance, new initiatives and other pertinent issues.
• Develop business strategies to raise our customer pool, expand store traffic and optimize profitability.
• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions.
• Analyze sales figures and forecast future sales, analyze and interpret trends to facilitate planning.
• Maintain contact with vendors and shippers.
• Manage day-to-day activities in the store and monitor adherence to company policy, programs and procedures.
• Maintain the stability and reputation of the store by complying with legal requirements by ensuring that the licensing of the facility and staff are valid, renewed and updated.
• Maintain outstanding store condition and visual merchandising standards.

Self-Management:

• Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.
• Take ownership of personal learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development.
• Keep abreast of professional developments, new techniques and current issues through continued education and professional growth.

Job requirements:

• Bachelor’s Degree in Pharmacy.
• License from: DHA/MOH/DOH.
• Minimum of 2 years experience as a registered pharmacist cum Store Manager in UAE.
• Strong English or Arabic communication skills.

Additional skills:

• Merchandising.
• Product knowledge.
• Problem-solving skills.
• Quality and customer service orientation.