Store Manager | Retail | Watsons | Abu Dhabi

Al-Futtaim; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company in Abu Dhabi is looking for a Manager to oversee store operations, ensuring high customer service standards and achieving sales targets. The ideal candidate has over 5 years of experience in retail management, preferably in the beauty sector, with strong leadership and analytical skills. This role involves driving team performance, managing inventory, and engaging with customers to enhance their shopping experience.

Qualifications

• 5+ years of experience in retail and team management in the beauty sector.
• Strong analytical skills and understanding of sales data.
• Proactive with good team spirit.

Responsibilities

• Plan and control store team to achieve customer service standards.
• Drive sales performance and recommend action plans.
• Ensure consistent inventory management and stock availability.

Skills

Retail operational skills

Customer service and results oriented

Management skills

Empathy

Excellent relationship skills

Education

Bachelor or Master degree

Tools

Inventory management systems

Job description

Overview Of The Role

The job holder (JH) is responsible for planning, controlling, and directing their store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people’s skills in order to influence everyone to manifest the best professional customer service and equipped with the ability to understand and analyse sales figures to drive the business to achieve its targets.

What You Will Do

Profit Financial

• Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
• Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
• Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness
• Manages and controls store approved OPEX budgets (i.e. utilities, wrap supply, staff cost, etc)
• Recommends and initiates plans to optimize the stores’ controllable expense
• Achieves shrinkage budget below tolerance level through day to day monitoring of Retail Operating Standard Compliance (store level)
• Drives, monitors and reviews sales performance and recommends action plans to deliver agreed sales budget (Store level)

Commercial

• Checks and reviews the implementation of display and timely replenishment
• Manages availability and timely replenishment of stocks
• Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
• Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
• Ensures customers shopping experience exceeds customers’ expectation
• Handles and reports product queries, complaints and offer advice professionally aligned with the Brand of Service Standards procedure
• Drives loyalty members programmes and initiatives to achieve target transactions participation
• Drives selling techniques to achieve target conversion/transaction rate
• Cascades ongoing promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
• Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes)

Process

• Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
• Demonstrate strong analytical skills and understanding of the system and reporting
• Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
• Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)

People

• Plans and monitors Personal Development Plans In role development interventions
• Identifies, implements and monitors team learning interventions
• Reviews and discusses performance appraisal and personal plans of direct reports
• Implements action plans for employee engagements

Required Skills To Be Successful

• Good knowledge of the beauty industry and trends; Retail operational skills (stock, VM, systems, cash…); Computer skills
• Management skills and people development
• Empathy; Customer service and results oriented; Leadership and problem solving skills
• Excellent relationship skills
• Integrity and trust dealing with ambiguity
• Proactive with good team spirit and able to take initiatives

What Equips You For The Role

• Education: Bachelor or Master degree would be a plus
• Minimum Experience and Knowledge: Min 5+ years of experience in retail and team management in the beauty sector