Store Manager | Retail | M&S | KSA

Al-Futtaim; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading company in the retail sector seeks a Store Manager to drive sales, enhance customer experience, and manage team performance in Dubai. Candidates should possess a strong background in retail, complemented by excellent communication skills and a proactive approach to service and sales.

Qualifications

• 4+ years in retail or F&B sales.
• Technical knowledge and experience in Food and Hygiene.
• Ability to connect positively with customers.

Responsibilities

• Deliver sales plans and improve performance.
• Manage stock processes and ensure compliance.
• Lead and develop a motivated team.

Skills

Excellent verbal communication

F&B hygiene knowledge

Proactive selling

Education

High School Education or University Degree

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The organization’s entrepreneurship and relentless customer focus enable it to grow and expand, responding to the changing needs of its customers within the societies in which it operates.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each day.

Overview of the role :

The Store Manager will lead the team to achieve retail objectives, creating an environment that delivers an exceptional customer experience by serving and selling in-store and through all digital channels.

What you will do :

People Development / HR

SALES

• Deliver the store's sales plan by identifying opportunities to drive performance across key departments.
• Lead a selling culture within the team, maximizing sales in-store and through digital channels.
• Review MI regularly to identify opportunities to improve sales and embed this behavior in the team.
• Lead the business selling strategy and inspire the team to deliver store and regional events.
• Build strong relationships internally and externally to drive sales, maximize footfall, share best practices, and gather business feedback.
• Ensure correct implementation of retail activities and maintain high visual standards.

Maximize stock accuracy and on-shelf availability through effective stock management.

• Manage stock processes to meet business availability targets.
• Oversee food fill and top-up processes, delivering cost improvements and productivity targets.
• Proactively analyze stock reports and take corrective actions daily.

Ensure accurate implementation of layouts, phase changes, and events.

• Review and execute plans at the department level, reflecting the floor plan and recommendations.
• Coach staff to maintain and deliver floor plans.
• Provide feedback to visual merchandising on plan issues and store feedback.
• Manage space and equipment accuracy, ensuring decor complies with policies.

SERVICE

Provide feedback to recognize great service and promote improvements.

• Use service metrics to identify improvement areas.
• Measure service quality using Tell M&S results and customer feedback.
• Recognize and reward excellent service delivery.
• Coach the team to demonstrate key service behaviors consistently.

Manage the delivery of the Customer Service Experience.

• Create a memorable shopping experience (MEMS) by engaging customers personally.
• Ensure service standards are maintained through checks and observations.
• React promptly to customer needs and complaints.
• Ensure team adherence to appearance standards, including uniforms.

STANDARDS

Lead the team to deliver 'Ready to Trade' standards, maintaining a clean, safe environment.

• Ensure compliance with safety and legal standards.
• Drive operational excellence and continuous improvement.
• Analyze risks and opportunities for profitability.
• Utilize store resources efficiently and adapt to operational needs.

Ensure a safe and legal working environment for colleagues and customers.

• Manage legal ticketing and decor display in line with policies.
• Complete all compliance training timely.
• Maintain equipment safety and compliance with health & safety regulations.

PEOPLE

Manage and develop a motivated, engaged team.

• Lead, support, and recognize team contributions.
• Improve team performance through coaching and feedback.
• Develop talent and succession plans.
• Participate actively in recruitment and HR policies.

Drive individual performance and potential development

• Conduct performance reviews and set targets.
• Address poor performance promptly.
• Support employee development and training.
• Identify and develop talent for future roles.

COSTS

Drive store profitability through cost control and efficiency improvements.

• Implement profit protection measures and manage shrinkage.
• Control controllable costs such as waste and staffing.
• Understand and analyze store financial reports.
• Manage staffing budgets, holiday planning, and absence management.
• Optimize store efficiency and productivity.

Minimum Qualifications and Knowledge :

High School Education (preferably a university degree), with technical knowledge and experience in Food and Hygiene.

Minimum Experience :

4+ years in retail or F&B sales.

Job-Specific Skills :

Excellent verbal communication, F&B hygiene knowledge, and certification.

Connect with customers and colleagues by being positive, determined, respectful, and proactive in selling.

We aim to provide excellent service, and your contribution can ensure a five-star candidate experience from start to finish.