Store Manager - Mall of Emirates, Woman

LVMH Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading luxury goods company in Dubai seeks a Store Manager to promote brand excellence and manage retail operations. The successful candidate will have 7-10 years of experience in luxury sales and possess strong leadership qualities. Responsibilities include achieving KPIs, developing client relationships, and overseeing team performance. Join us to make a significant impact in a creative and inclusive environment.

Benefits

Inclusive work environment

Growth opportunities

Qualifications

• 7-10 years’ experience in Fashion/Luxury Sales.
• 5-7 years’ experience managing top-location retail luxury businesses.
• Strong interest or knowledge in fashion/luxury industry.

Responsibilities

• Monitor and achieve store performance with relevant KPIs.
• Assist in the selling process.
• Analyze the business and propose action plans to improve results.

Skills

Strong selling and communication skills

Excellent relationship skills

Leadership

Goal-oriented

Multitasking ability

Fluent English

Education

Bachelor’s or Master’s Degree

Tools

Retail management systems

Job description

As a Store Manager, you will be a FENDI Ambassador, promoting the brand DNA in the market while exceeding sales targets and KPIs.

Through constant coaching and motivation of your team, you will strengthen relationships with clients by promoting FENDI's history, craftsmanship, quality of materials, and creativity. You will ensure all standards related to performance, processes, and procedures align with our vision of excellence and luxury.

Job responsibilities

1. Monitor and achieve store performance with relevant KPIs.
2. Assist in the selling process.
3. Analyze the business, propose, and implement action plans to improve results and generate sales across product categories.
4. Demonstrate sales leadership, set performance targets for staff and individuals with relevant KPIs.
5. Be aware of the local trading environment and its impact on sales, including competitors' activities.
6. Manage and supervise the team in executing all company operating and stock procedures correctly.
7. Manage customer service quality to meet client expectations by offering excellent standards.
8. Develop loyal FENDI clients and implement CRM tools and clienteling actions, including in-store events.
9. Act as a brand ambassador to strengthen/build relationships with VIP clients.
10. Improve Mystery Shopper Results with action plans.
11. Motivate employees to maximize team spirit, promote teamwork, and maintain harmonious staff relations.
12. Work with HR in recruiting qualified applicants to meet store needs.
13. Identify training needs to develop talents and communicate these to HR.
14. Review and submit sales and operational reports adhering to company KPIs and policies.
15. Ensure FENDI’s standards are maintained across customer service, internal control, VM, and back-office activities.

Profile

1. 7-10 years’ experience in Fashion/Luxury Sales.
2. 5-7 years’ experience managing top-location retail luxury businesses.
3. Bachelor’s or Master’s Degree.
4. Strong selling and communication skills.
5. Excellent relationship skills, self-reliant, friendly, patient.
6. Leadership, confidence, organization, professionalism.
7. Goal-oriented, multitasking ability.
8. Computer skills and knowledge of retail management systems.
9. Strong interest or knowledge in fashion/luxury industry.
10. Fluent English; additional languages are a plus.

The Fendi Maison was established in Rome in 1925 by Adele and Edoardo Fendi. It gained international acclaim for its elegance, craftsmanship, innovation, and style. Notable collaborations include the legendary partnership with Karl Lagerfeld starting in 1965. Today, Fendi continues to be a symbol of quality, tradition, and creativity under the LVMH group.

Join us at LVMH, where your talent makes a difference in crafting dreams. We value our people, encourage growth, and foster an inclusive environment that supports positive impact and community engagement.

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