Store manager - Luxury Jewellery and Watches

Confidential; Abu Dhabi Emirate; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading luxury jewelry and watches retailer in Abu Dhabi is seeking a Boutique Manager. The role demands a self-driven leader with strong retail experience, especially in luxury environments, to promote brand awareness, drive sales, and ensure excellent customer service. Responsibilities include developing strategies to enhance store performance, training the team, and maintaining compliance with operational standards.

Benefits

Competitive Salary

Professional Development Opportunities

Employee Discounts

Qualifications

• 5+ years of retail operations experience; 2 years in a managerial role in luxury.
• Exceptional leadership and sales skills with a customer-centric focus.
• Ability to develop strategies for brand presence and sales.

Responsibilities

• Develop and execute store strategies to increase traffic and sales.
• Lead the team in providing excellent customer service.
• Ensure compliance with operational procedures and train staff.

Skills

Leadership

Customer Service

Business Acumen

Sales Target Achievement

Problem Solving

Communication

Organizational Skills

Education

Retail Management Certification

Tools

Microsoft Office Suite

Job description

Store manager - Luxury Jewellery and Watches

Store manager - Luxury Jewellery and Watches

We are looking for self-driven Boutique Manager with customer centric mindset. To succeed in the role, you must be proven retail professional with well-developed business acumen & leadership skills.

Your main responsibilities will be :

• Develop and execute strategies in collaboration with retail management to promote brand awareness, increase store traffic, establish store presence etc.
• Develop and propose short- and long-term strategies to drive top and bottom-line sales, with major focus on discount & cost control.
• Balance and drive the sales target among the brand collection, categories, and assortments to avoid dependency on selective, exclusive high demand lines.
• Communicates and executes marketing and visual merchandising programs.
• Engage in recruiting, identifying, and developing talents and secure succession plans in collaboration with HR.
• Lead the team in achieving store goals and executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty.
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement.
• Maintains operations by ensuring compliance with company’s Standard Operating Procedure. Ensures that the team is knowledgeable and adequately trained in store operations procedures.
• Provides on-going training and development to the team in the area of operating standards, customer service and product knowledge.
• Develops team members by establishing specific performance objectives, regularly measuring performance, and conducting evidenced performance review feedback sessions.
• Maintains proper loss prevention standards and ensures compliance with cash handling, safe and deposits procedures.
• Monitor and track all customer daily appointments and be present during appointments to ensure the most elevated customer experience is being offered.
• Resolve customer complaints and responds to comments in a timely and professional manner.
• Identifies current and future customer requirements by establishing rapports with potential and existing customers. Reports on product performance, buying trends and customer needs.
• Conducts regular stock takes and store operations audits to ensure compliance with company’s Standard Operating Procedures.
• Generates & analyzes sales reports and liaises with Brand Management and Merchandising teams to maximize stock potential. Submits daily invoices and sales recap to Finance.
• Develops and maintains a system for monitoring and controlling inventory levels that result in minimal shrinkage. Resolves discrepancies identified in the inventory report.

What you'll need to succeed :

• Minimum of 5 years’ experience in retail store operations, 2 of which in a managerial position in a luxury environment.
• Strong business acumen with a track record of achieving and exceeding sales targets.
• Exceptional leadership and people management skills.
• Customer-centric mindset with a passion for delivering excellent customer service.
• Excellent communication and interpersonal abilities.
• Strong organizational and problem-solving skills.
• Microsoft Office Suite - Advanced Word, Excel, PowerPoint & Outlook
• English - Excellent verbal and written communication

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management, Sales, and Customer Service

Retail and Retail Luxury Goods and Jewelry

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Store Manager • Abu Dhabi Emirate, United Arab Emirates