Store Manager – Indoor Activity Zone

Confidential; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading recreational venue in Dubai seeks a Store Manager to oversee daily operations, ensuring a safe and engaging experience for guests. Responsibilities include team supervision, safety compliance, and operational management. Applicants should have 3–5 years of experience in similar roles, strong leadership skills, and a passion for active environments. This position requires flexible working hours, including weekends and holidays.

Qualifications

• Minimum 3–5 years managing activity centres or sports facilities.
• Experience in staff training and operational supervision.
• Strong knowledge of health and safety regulations.

Responsibilities

• Oversee daily operations and ensure safety protocols.
• Supervise and train staff, creating optimal schedules.
• Handle customer inquiries and promote guest-first culture.

Skills

Team leadership

Customer service

Operational supervision

Health and safety knowledge

Job description

To lead and oversee the day-to-day operations of the shop ensuring a safe, engaging, and high-quality experience for all guests. The Store Manager is responsible for managing staff, supervising activities, maintaining equipment and safety protocols, and driving overall operational and service excellence.

1. Team Leadership

• Supervise, train, and motivate all activity and operations staff.
• Conduct regular performance evaluations and coach team members for improvement.
• Create and manage shift schedules to ensure optimal staffing and coverage.

2. Guest Experience

• Ensure a fun, safe, and memorable experience for all guests.
• Handle customer inquiries, feedback, and complaints in a timely and professional manner.
• Promote a guest-first culture and ensure high service standards.

3. Safety & Compliance

• Enforce all safety protocols across activity zones (e.g., climbing walls, obstacle courses, trampolines, etc.).
• Conduct regular inspections and risk assessments of equipment and facilities.
• Ensure team compliance with first aid, emergency procedures, and company policies.

4. Operations Management

• Oversee all daily operational tasks including activity supervision, ticketing, and equipment checks.
• Coordinate booking schedules for walk-ins, events, parties, and group activities.
• Ensure all zones are clean, well-maintained, and operational.

5. Inventory & Equipment

• Monitor inventory levels of safety gear, uniforms, and activity supplies.
• Schedule regular maintenance of activity equipment and coordinate with maintenance teams.
• Ensure proper storage and tracking of all gear and tools.

6. Sales & Event Support

• Support sales efforts for birthday packages, group bookings, and promotions.
• Work with marketing teams to drive customer engagement and footfall.
• Maintain awareness of revenue goals and contribute to meeting them.

7. Reporting & Administration

• Prepare and submit daily/weekly reports on attendance, safety incidents, and team performance.
• Manage timekeeping, attendance records, and staff documentation.
• Ensure compliance with all internal reporting and audit standards.

Qualifications

• Minimum 3–5 years of experience in managing indoor activity centres, sports facilities, or recreational venues
• Experience in staff training, customer service, and operational supervision
• Strong knowledge of health and safety regulations
• First Aid and CPR certification (or willingness to obtain)
• Flexible with working hours, including weekends and holidays
• Energetic and enthusiastic personality with a passion for active environments