Store Manager | Home Furnishings | Abu Dhabi

Majid Al Futtaim; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company seeks a Store Manager to oversee operations in Abu Dhabi. This role involves enhancing customer experience, driving sales, and managing the store team effectively. The ideal candidate will have a strong managerial background with proven success in business performance maximization.

Qualifications

• 4-5 years of managerial experience in retail.
• Proven track record in maximizing business performance.
• Strong understanding of customer segments.

Responsibilities

• Drive sales performance and customer experience in the store.
• Manage operational excellence and compliance with company policies.
• Coach and develop the store team for improved performance.

Skills

Customer service

Business performance maximization

Team leadership

Job description

The Store Manager holds full accountability for the day-to-day operations of the store, ensuring alignment with Majid Al Futtaim's business objectives. This role is responsible for driving sales performance, maximizing profitability, and leading the store team to deliver an exceptional customer experience. The Store Manager also ensures operational excellence, upholds brand standards, and fosters team development to maintain a high-performing and compliant store environment.

• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
• Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.

REQUIREMENTS

• 4 – 5 years’ industry experience with Managerial Background experience
• A proven record of maximizing business performance
• Good understanding of main customer segments and helps team to understand them.
• Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
• Makes hard decisions, knows when to make a call versus delegating upwards