Store Manager - Giorgio Armani

Chalhoub Group; Dubai; Presencial; AED 300.000 - 460.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

Exclusive employee discounts

Remote and flexible working policies

Descripción de la vacante

Chalhoub Group seeks a Store Manager to drive the store business, achieve sales targets, recruit and lead a high-performing beauty team, and ensure strict adherence to brand guidelines and store processes. You will build a base of loyal VIP customers, manage omnichannel experiences across online and offline channels, and stay ahead of trends to deliver exceptional customer journeys.

Join a luxury retailer with a people-at-heart culture, commitment to innovation, and opportunities for growth

Formación

• Experience in a leadership role within luxury beauty brands.
• Experience in leading a team of beauty advisors
• Excellent communication skills
• Arabic language would be a benefit for this role

Responsabilidades

• Drive the store business by achieving sales targets and KPIs.
• Lead and develop the beauty team to deliver exceptional customer service.
• Elevate customer experience through omnichannel strategies across online and offline touchpoints.
• Ensure operational excellence, policy adherence, stock/display standards and smooth store operations.

Conocimientos

Leadership

Team Leadership

Customer Experience

Omnichannel

Communication

Herramientas

POS systems

OMS

Clienteling app

Descripción del empleo

INSPIRE EXHILARATE DELIGHT For over seven decades Chalhoub Group has been a partner and creator of luxury experiences in the Middle East In its pursuit to excel as a hybrid luxury retailer the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion beauty jewellery watches eyewear and art de vivre categories Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers Be it by constantly reinventing itself committing to innovation or embracing new technologies the Group is shaping the future of luxury retail It delivers seamless omnichannel experiences across more than 950 stores online platforms and mobile apps Driving this innovation journey is The Greenhouse the Group s innovation hub incubator and accelerator for startups and emerging businesses regionally and globally Chalhoub Group fosters a people-at-heart culture rooted in diversity equity and inclusion and a workplace catalysed by forward thinking and future-proofing Today it brings together over 16 000 talented professionals across eight countries in the Middle East with a presence in LATAM Sustainability is at the core of the Group s strategy guided by a clear commitment to people partners and the planet Chalhoub Group is proud to be a member of the United Nations Global Compact a signatory of the Women s Empowerment Principles and to have pledged to reach Net Zero by 2040

What you will be doing

Our Store Manager is responsible for driving the store business They work towards achieving the store sales target build a base of loyal VIP customers by recruiting and retaining them manage the team and ensure full adherence to the brand s guidelines and store processes

Drive the Business

Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members Define execute and monitor the store action plan to achieve sales targets and KPIs Manage the customer database to build strong relationship with customers and create future potential selling opportunities Stay ahead of latest trends products and competitors and share feedback with relevant stakeholders in the back-office team Think hybrid by leveraging all type of point of sales online and offline

Team Leadership and Development

Provide a clear vision to the team about the business and store s vision and key directions Identify recruit develop and retain strong talents Create a positive work environment based on trust respect and fairness and be the voice of the employees when needed by sharing any of their feedback challenges and concerns with the leadership and HR teams Act as a coach for the team members and promote growth mindset by leveraging the Group s available learning tools and platforms an constantly monitor the team s development plans and professional growth Ensure performance improvement plans are discussed and documented in a transparent manner

Customer Experience

Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience physical and digital the clienteling approach and techniques with a focus on VIPs leveraging customer data to proactively catering to their needs and preferences the brand s ecommerce business including different activities offerings activations etc Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them

Operational Excellence

Ensure all sales and operational policies and procedures are followed and maintained in the store Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store Leverage available technology tools when available to support customer experience in and outside of store Clienteling app OMS Business Whatsapp etc and ensure the team is well versed with it or overwise trained on it Ensure all operating standards are followed from stock replenishment to organising displays as per the brand s VM guidelines Ensure that all processes are compliant with legal safety security retail store operations and HR guidelines work closely with relevant teams to constantly improve them and elevate any issues or concerns for prompt action Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours

What we can offer you

With us you will turn your aspirations into reality We will help shape your journey through enriching experiences learning and development opportunities and exposure to different assignments within your role or through internal mobility Our Group offers diverse career paths for those who are extraordinary every day We recognise the value that you bring and we strive to provide a competitive benefits package which includes health care child education contribution remote and flexible working policies as well as exclusive employee discounts

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates we ask that assessments and interviews are completed independently and without assistance from generative AI tools This ensures we understand your strengths your thinking and how you approach real situations

We Invite All Applicants to Apply

It Takes Diversity Of Thought Culture Background Differing Abilities and Perspectives to truly Inspire Exhilarate and Delight our customers At Chalhoub Group we are committed to inclusion and diversity We welcome all applicants to apply and be part of our exciting future We ensure equal opportunity for all our applicants without regard to gender age race religion national origin or disability status

• Experience in a leadership role within luxury beauty brands.
• Experience in leading a team of beauty advisors
• Excellent communication skills
• Arabic language would be a benefit for this role