Store Manager - Forever New

Apparel Group; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company in Abu Dhabi seeks an experienced Store Manager to oversee daily operations and ensure a positive shopping experience. The ideal candidate will have over 5 years of management experience in retail, demonstrate strong leadership, and have a track record of achieving sales targets. Responsibilities include team management, financial oversight, and maintaining store standards.

Qualifications

• 5+ years of progressive experience in a customer-centric role.
• Strong management experience and leadership skills.
• Proven track record of achieving and exceeding sales KPI targets.

Responsibilities

• Manage daily store operations for a positive customer experience.
• Drive store team to meet financial targets and KPIs.
• Conduct training sessions for new hires and ongoing product knowledge.

Skills

Leadership skills

Organizational skills

Problem-solving skills

Customer engagement

Education

Bachelor’s degree in business administration or retail management

Job description

Position Objective

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibilities

Financial:

• To drive the store team to achieve the store target and store KPIs.
• To ensure store shrinkage to be less than 0.2% of the cost of sale.

Process:

• To conduct regular financial and stock audits.
• To regularly update track and communicate the store dashboard.
• To maintain the VM standards in the store.
• To maintain the employee records (Leave Management, Passport, Performance and conduct History, roster management).
• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Implement and enforce company policies and procedures to ensure compliance.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Develop and implement action plans based on performance metrics to drive results.
• Maintaining the back store operation and replenishment of the merchandise.
• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
• Recruit, train, and develop a high-performing sales team.
• Monitor and manage store expenses, budgets, and financial goals.

Customer:

• To drive the store team to achieve club apparel, NPS and DSES goals.
• To maintain a relationship with the mall management.
• To effectively communicate with the office back-end team regarding store-related activities.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• To manage people in regards with performance and conduct of store employees.

Learning:

• To constantly upgrade the skills of self and team and create a pipeline of future store managers
• Identifying the learning gaps of the team and creating a process to address the same.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Desired Experience:

The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor’s degree in business administration, retail management, or a related field is often preferred.