Store Manager - Beauty | Retail | Watsons | Alwahda Abu Dhabi

Al-Futtaim; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company is seeking a Store Manager to oversee their operations in Dubai. The role involves leading a team to enhance customer experience, drive sales, manage budgets, and ensure compliance with operational standards. Ideal candidates will have over five years of retail experience within the beauty sector and demonstrate strong leadership, customer service, and management skills.

Qualifications

• 5+ years in retail and team management within the beauty sector.
• Knowledge of the beauty industry and retail operations is essential.

Responsibilities

• Drive, monitor, and review sales performance; recommend action plans.
• Ensure stock availability and oversee display implementation.

Skills

Management skills

Customer service orientation

Leadership skills

Problem-solving skills

Relationship-building skills

Proactive attitude

Education

Bachelor’s or Master’s degree

Job description

Job Requisition ID: 168597

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable continuous growth and expansion, responding to the changing needs of customers within the societies we operate in.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the Role

The job holder (JH) is responsible for planning, controlling, and directing their store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and interpersonal skills to influence the team and ensure professional customer service. They should also be capable of analyzing sales figures to drive business performance.

What You Will Do

Profit & Financial

• Drive, monitor, and review sales performance; recommend action plans to meet sales targets at the store level.
• Conduct monthly meetings with sales staff to review category performance and plan improvements.
• Implement strategies and ensure execution of programs to achieve sales targets for all exclusive products; provide feedback on promotional effectiveness.
• Manage and control store OPEX budgets (utilities, supplies, staff costs, etc.).
• Recommend and initiate plans to optimize controllable expenses.
• Achieve shrinkage budgets below tolerance levels through daily monitoring of retail standards and compliance.

Commercial

• Oversee display implementation and stock replenishment.
• Ensure stock availability and timely replenishment.
• Maintain accurate inventory adjustments and compliance with brand service standards.
• Enhance customer experience and handle product queries and complaints professionally.
• Drive loyalty programs and sales techniques to improve transaction rates.
• Communicate ongoing promotions and store activities regularly following company guidelines.

Process

• Ensure communication and implementation of policies, standards, and procedures.
• Demonstrate analytical skills and system understanding.
• Monitor expenses, loss prevention, and inventory management.
• Coordinate with mall management and handle store documentation.

People

• Plan and monitor personal development and training interventions.
• Review performance appraisals and personal development plans.
• Implement employee engagement initiatives.

Required Skills to Be Successful

• Knowledge of the beauty industry and retail operations (stock, VM, systems, cash).
• Management and people development skills.
• Customer service orientation, leadership, and problem-solving skills.
• Strong relationship-building skills and integrity.
• Proactive attitude, team spirit, and initiative-taking ability.

What Equips You for the Role

• Education: Bachelor’s or Master’s degree is a plus.
• Experience: Minimum 5+ years in retail and team management within the beauty sector.

We’re here to provide excellent service, and your efforts can help ensure a positive candidate experience. Please read the job description carefully, tailor your CV accordingly, and demonstrate how your skills and values align with ours—Respect, Integrity, Collaboration, and Excellence. We review every application and strive to respond to all candidates promptly.