Store Manager - Beauty | Retail | Watsons | Abu Dhabi

Al-Futtaim; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading company in the beauty retail sector is seeking a Store Manager in Dubai. The ideal candidate will have a solid background in retail management with a focus on customer satisfaction. Responsibilities include driving sales, managing a team, and ensuring optimal store operations to meet targets. This role requires a strong leader with exceptional people skills and expertise in the beauty industry.

Qualifications

• Minimum 5+ years of experience in retail and team management within the beauty sector.
• Good knowledge of the beauty industry.
• Proactive, team-oriented, and initiative-taking.

Responsibilities

• Drive and monitor store sales performance, ensuring targeted outcomes.
• Manage and control store-approved OPEX budgets.
• Implement training and personal development interventions for the team.

Skills

Retail operational skills

Management skills

Customer service orientation

Problem-solving skills

Excellent relationship management skills

Education

Bachelor’s or Master’s degree

Job description

Job Requisition ID: 168597

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable continued growth and expansion, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the Role

The job holder (JH) is responsible for planning, controlling, and directing their store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people skills to influence everyone to manifest the best professional customer service, and is equipped with the ability to understand and analyze sales figures to drive the business to achieve its targets.

What You Will Do

Profit & Financial

• Drive, monitor, and review sales performance; recommend action plans to meet sales targets at the store level.
• Conduct monthly meetings with selling personnel to review category sales performance and plan improvements.
• Implement strategies and ensure 100% execution of programs to achieve sales targets of all EXCLUSIVE products; provide feedback on promo effectiveness.
• Manage and control store-approved OPEX budgets (utilities, supplies, staff costs, etc.).
• Recommend and initiate plans to optimize store controllable expenses.
• Achieve shrinkage budgets below tolerance levels through daily monitoring of retail standards and compliance.

Commercial

• Check and review the implementation of displays and timely replenishment.
• Manage stock availability and replenishment.
• Ensure accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity, False Positives).
• Maintain customer service standards when dealing with internal and external customers.
• Handle product queries, complaints, and provide professional advice aligned with service standards.
• Drive loyalty programs and initiatives to increase transaction participation.
• Implement selling techniques to achieve conversion and transaction targets.
• Communicate ongoing promotions and activities regularly following power talk guidelines.
• Validate proper execution of promotional activities and store displays.

Process

• Ensure policies, brand standards, grooming guidelines, and internal controls are communicated and implemented as per SOP.
• Demonstrate analytical skills and understanding of systems and reporting.
• Monitor store expenses, loss prevention, asset protection, and inventory management.
• Liaise with mall management and handle store documentation (reports, banking, refunds, exchanges).

People

• Plan and monitor personal development and training interventions.
• Identify and implement team learning initiatives.
• Review performance appraisals and personal development plans of team members.
• Implement employee engagement actions.

Required Skills to Be Successful

• Good knowledge of the beauty industry and retail operational skills (stock, VM, systems, cash).
• Management skills and people development experience.
• Empathy, customer service orientation, results-driven, leadership, and problem-solving skills.
• Excellent relationship management skills.
• Integrity and trustworthiness, ability to deal with ambiguity.
• Proactive, team-oriented, and initiative-taking.

What Equips You for the Role

• Education: Bachelor’s or Master’s degree preferred.
• Minimum 5+ years of experience in retail and team management within the beauty sector.

We’re here to provide excellent service, and your contribution can ensure a five-star candidate experience from start to finish.

Before applying, please read the job description carefully to confidently demonstrate why this opportunity is right for you. Prepare a well-crafted, personalized CV to boost your visibility. Our Talent Acquisition team members are dedicated to making the best matches based on skills, behaviors, and alignment with our values of Respect, Integrity, Collaboration, and Excellence.

We aim to review and respond to every application and are committed to supporting you throughout the process.