Store Manager (Abu Dhabi Galleria Mall)

APM Monaco; Abu Dhabi Emirate; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate leader to head their boutique team in Abu Dhabi. This role involves driving business performance, ensuring exceptional customer service, and developing a high-performing team. You will be responsible for analyzing sales data to optimize profitability while maintaining the brand's image. Join a dynamic and collaborative culture where your leadership skills will shine, and make a significant impact in the luxury retail sector. If you're ready to take on this exciting challenge, don't miss the opportunity to apply!

Benefits

Medical benefits

Paid time off

Generous employee discounts

Qualifications

• Experience in retail management and team leadership.
• Ability to analyze sales data and implement strategies.

Responsibilities

• Drive performance to achieve sales targets and maximize profitability.
• Ensure exceptional customer service and manage client relationships.
• Lead team training and development to build a high-performing team.

Skills

Management and leadership skills

Business acumen

Strategic thinking

Fluency in Arabic

Reactive and flexible

Job description

We are looking for a passionate and dedicated individual to lead our Abu Dhabi boutique team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service.

Main Accountabilities

Business Performance & Operations

• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
• Analyze performance to identify business needs and turn them into individual actions and objectives
• Analyse available sales reports and data to determine the needs of the business and set business strategies
• Ensure staff is trained in all areas of appropriate POS usage and maintenance
• Understand and properly execute all management POS functions
• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash
• Monitor the movement of all inventory and ensure that staff adheres to all transferring / receiving policies and procedures
• Maintain boutique image according to the brand’s standards
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Client Experience & Development

• Ensure all associates provide the highest level of customer service
• Manage client database and utilize information to increase sales and client contact
• Execute service excellence to increase client satisfaction and retain customer loyalty
• Resolve all client problems and complaints quickly and effectively
• Manage all special events inclusive of collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

Team Management & Development

• Identify and recruit new talents, build and retain a high performing team
• Lead by example demonstrating passion towards APM MONACO, know our brand’s products, mission and value
• Conduct in-store training, one-o-one coaching and team meetings
• Build individual objectives and development plans
• Ensure image and grooming standards are professional, reflective of the brand image and always adhered to
• Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary

Skills and Traits :

• Management and leadership skills
• Business acumen
• Strategic thinking
• Reactive, flexible and open-minded
• Fluency in Arabic and other language will be a plus

Why Join APM?

• Global, Dynamic Team : Diverse and energetic workforce
• Collaborative Culture : Teamwork and open communication
• Comprehensive Benefits : Medical benefits, paid time off, and generous employee discounts
• Don't wait to join APM Monaco team. Apply now!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Customer Service

Retail Luxury Goods and Jewelry and Retail