Store Manager - Abu Dhabi

The Charm Bar; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

Join a leading luxury jewelry retail concept as a Store Manager in Dubai! This role requires a dynamic leader passionate about customer service and retail operations. You'll manage a high-performing team, ensure operational excellence, and enhance customer experience across multiple retail concepts. Enjoy competitive compensation, bonuses, and opportunities for growth.

Benefits

Visa & medical insurance provided

5-day workweek: Wednesday to Sunday

Staff perks and discounts

Complimentary permanent jewelry

Opportunity to grow with a fast-expanding brand

Qualifications

• 3+ years of retail store management experience, preferably in luxury stores.
• Leadership skills with a hands-on, team-first approach.
• Strong organizational and reporting capabilities.

Responsibilities

• Recruit, train, schedule, and manage a team of retail staff.
• Oversee daily operations including stock levels and store presentation.
• Handle customer inquiries, concerns, and complaints professionally.

Skills

Leadership

Customer service excellence

Strong organizational capabilities

People management

Fluent English

Job description

We’re Hiring : Store Manager – Aglaiia Concept Store (Yas Mall, Abu Dhabi)

We’re looking for an experienced, dynamic, and people-focused Store Manager to lead our multi-brand retail concept located inside Ether, in Yas Mall, which includes :

Aglaiia Permanent Jewelry – our welded fine jewelry experience

Aglaiia Waterproof Jewelry – minimalist, non-tarnish jewelry for everyday wear

The Charm Bar – a waterproof custom charm experience designed for self-expression

This role requires someone who can seamlessly shift between premium service and high-volume, experience-driven retail — with an unwavering eye for detail and a genuine passion for people.

This role blends leadership, operations, and customer experience across three retail concepts. You'll be both strategic and hands-on — ensuring excellence every day, on the floor and behind the scenes.

• Recruit, train, schedule, and manage a team of retail staff (sales associates, charm bar stylists, welders)
• Lead by example on the floor and ensure a high level of customer service is consistently maintained
• Set daily / weekly / monthly targets, motivate the team, and monitor KPIs to ensure performance goals are met or exceeded

Store Operations

• Oversee daily operations including opening / closing procedures, cleanliness, stock levels, and general store presentation
• Ensure operational excellence in line with brand guidelines and SOPs
• Monitor booking systems and ensure time management across appointments and walk-ins
• Act as the primary contact for Ether management and internal HQ coordination
• Deliver a premium, warm, and personalized customer journey aligned with Aglaiia and The Charm Bar’s brand identity
• Maintain luxury service standards while ensuring approachability and warmth
• Handle customer inquiries, concerns, and complaints with professionalism and brand-appropriate tone
• Develop strategies to increase foot traffic, sales conversions, and repeat business

Inventory & Visual Merchandising

• Ensure correct stock levels and conduct regular inventory checks
• Oversee merchandising, ensuring displays are always aligned with brand image and promotional campaigns

Events & Brand Experience

• Support in-store activations, events, and seasonal campaigns to elevate brand engagement

Admin & Reporting

• Maintain daily, weekly, and monthly sales reports for head office
• Handle petty cash, shift reconciliations, and staff schedules in coordination with our shop partner Ether
• Ensure compliance with Ether and mall requirements, and maintain clear communication with Ether, mall and head office
• 3+ years of retail store management experience, preferably in luxury or concept stores
• Leadership skills with a hands-on, team-first approach
• Customer service excellence with a brand-aligned tone
• Fluent English (Arabic or French a plus)
• Strong organisational and reporting capabilities
• Competitive salary based on experience
• Quarterly performance-based bonus
• Year-end incentive for exceeding annual KPIs
• Visa & medical insurance provided
• 5-day workweek : Wednesday to Sunday (Mon–Tue off)
• Staff perks, discounts, and complimentary permanent jewelry
• Opportunity to grow with a fast-expanding retail brand

Ready to lead one of the UAE’s most loved jewelry concepts?

Send your CV to [e-mail]

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Retail Luxury Goods and Jewelry

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