Store Manager (Abu Dhabi)

TWG Tea Company; Abu Dhabi Emirate; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury retail brand in Abu Dhabi is seeking a dynamic individual to manage their salon and boutique operations. This role involves ensuring profitability, maintaining high service standards, and overseeing staff performance. Ideal candidates should have over 5 years of experience in F&B and retail operations, preferably in luxury environments. Strong leadership and customer service skills are essential for success in this position.

Qualifications

• Minimum 5 years' experience in F&B and Retail operations, preferably in fine-dining and luxury goods industry.
• Pleasant and well-groomed appearance.
• Strong leadership, communication and interpersonal skills.

Responsibilities

• Provide updates to the Operations Manager regarding salon and boutique priorities.
• Ensure profitability by growing sales and controlling costs.
• Maintain brand knowledge and store image.
• Oversee staff scheduling and coverage.

Skills

Leadership

Communication

Customer Service

Interpersonal Skills

Positive Attitude

Job description

TWG Tea is expanding its business in the Middle East and is looking for energetic, innovative and committed candidates with relevant experience to join us.

Responsibilities

• Overall, provide prompt updates to the Operations Manager to discuss the salon & boutique priorities and opportunities
• Ensure and be accountable for profitability of the salon & boutique by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses
• Brand knowledge and maintaining image of TWG Tea
• Ensure proper staff coverage, scheduling according to the needs of the Company while maintaining target labor costs
• Promote safe work practices habits, identifying and resolving potential safety hazards, operational inconsistencies and in any staff or customer incidents
• Responsible for ordering of stocks, inventory control, and ensure latest products and updated product catalogue are in the Salon & Boutique
• Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment
• Maintains a clean well-merchandised salon & boutique, following visual presentation plans and standards
• Provide appropriate counseling and disciplinary action to staff who fail to meet the Company performance standards
• Prompt submissions of HR documentation; weekly and monthly roster, attendance sheet, punch cards, and medical certificates
• Managing Annual Leave and Public Holiday clearance including related staffing issues
• Provide feedback of staff work performance, conduct staff probation evaluation and performance appraisals when appropriate
• Ensure all staff are meeting the Company grooming standards and monitor all standard operating procedures are adhered on daily basis
• Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office, HQ as and when deemed necessary

Requirements

• Minimum 5 years' experience in F&B and Retail operations, preferably in fine-dining and luxury goods industry
• Pleasant and well-groomed
• Strong leadership, communication and interpersonal skills
• Customer service and results-oriented
• High initiative and positive attitude

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Customer Service

Industries

• Retail, Food and Beverage Services, and Retail Luxury Goods and Jewelry

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