Store Manager

Apparel Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A prominent retail company in Dubai is seeking an individual to lead retail staff in providing excellent customer service, implement operating procedures, and manage daily store operations. The ideal candidate will have strong leadership skills, be physically fit to handle store responsibilities, and promote customer loyalty programs. This role is crucial in achieving sales targets and maintaining brand standards.

Qualifications

• Strong customer service skills.
• Ability to lead and guide a team.
• Knowledge of retail operations.

Responsibilities

• Achieve daily, weekly, and monthly sales targets.
• Train staff on product knowledge.
• Oversee store operations and manage staff rosters.

Job description

POSITION OBJECTIVE

• Achieve company objectives by ensuring the highest levels of customer service are provided by retail staff, and that they have the skills and support needed to maximize sales.
• Implement operating procedures at the store in accordance with company and brand standards.
• Promote the company's Loyalty Program to maximize customer loyalty and repeat sales.
• Provide feedback to the Area Manager and Operations Manager regarding employees and products.

Key Responsibilities

• Brief and guide staff to achieve daily, weekly, and monthly sales targets.
• Maintain a fashionable and well-groomed appearance with up-to-date product knowledge to minimize stock loss.
• Stay informed about new products, trends, and fashion directives to respond to and anticipate customer needs effectively.
• Manage stockrooms to ensure minimal stock loss.
• Implement store operating procedures, ensuring adherence to brand and company policies by all staff.
• Use creative techniques to achieve or exceed sales targets.
• Maintain required stock levels to maximize sales.
• Conduct weekly store administration audits and resolve any discrepancies.
• Manage daily staff rosters, leave, and grievances.
• Maintain visual merchandising standards as per set guidelines.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Supervise store operations and provide feedback to the Area Manager regarding staff and products.
• Ensure constant awareness and vigilance regarding store security.
• Stay updated on various group brands to assist with suggestive selling.
• Handle end-to-end store operations responsibilities.
• Be physically fit to stand for extended hours and perform heavy lifting as required.