Store Manager

REDTAG; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A retail company in the UAE is seeking an experienced Store Manager to drive sales performance and customer satisfaction. The role includes overseeing store operations, managing staff, and ensuring compliance with company policies. Candidates should possess a Bachelor’s Degree and at least 2-3 years of relevant managerial experience. Strong leadership and analytical skills are essential for success in this role.

Qualifications

• Minimum of 2 to 3 years' experience as a Store Manager handling a large department.

Responsibilities

• Ensure high levels of customer satisfaction through excellent service.
• Develop business strategies to increase the customer base.
• Complete store administration and ensure compliance with company policies.

Skills

Proficient in MS Office

Strong numerical and analytical skills

Problem-solving skills

Knowledge of in-store operations

Business acumen

Education

Bachelor's Degree in Business, Retail Operations, or a related field

Job description

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.

Operational

• Ensure high levels of customer satisfaction through excellent service.
• Develop business strategies to increase the customer base, expand store traffic, and optimize profitability.
• Complete store administration and ensure compliance with company policies and procedures.
• Maintain excellent store condition and visual merchandising standards as per the Retail Department SOP.
• Ensure adherence to visual merchandising guidelines and standards, providing input to the store visual merchandiser.
• Report on buying trends, customer needs, and profits.
• Communicate innovative ideas to increase market share.
• Establish rapport with potential and current customers to identify current and future customer requirements.
• Maintain inventories and communicate shortages with the Central or Regional Distribution Center to ensure merchandise availability.
• Implement security systems to secure merchandise, inspect damages, and ensure adjustments as per SOPs.
• Provide a safe and clean store environment to protect employees and customers.
• Manage stock levels and make key decisions about stock control.
• Regularly tour the sales floor to identify and resolve staff and customer issues.
• Stay aware of market trends, upcoming customer initiatives, and competitors' performance.
• Achieve sales targets and contribute to setting them.
• Conduct periodic audits to ensure adherence to shopping standards and take corrective actions.
• Manage store budgets and control expenditures within approved limits.
• Complete store administration tasks according to company procedures on a daily, weekly, and monthly basis.
• Drive initiatives to improve customer relationships and loyalty.

People Management

• Schedule and assign employees to meet store operational requirements, following up on work results.
• Train, motivate, mentor, and provide feedback to sales staff to meet sales goals.
• Maintain and orient store staff, providing ongoing training.
• Coach, counsel, and discipline employees; conduct fair performance appraisals.
• Lead, motivate, and develop the team to maximize talent and performance, achieving business objectives.

Qualifications

Education and Certification

• Bachelor's Degree in Business, Retail Operations, or a related field is required.

Experience and Skills

• Proficient in MS Office.
• Strong numerical and analytical skills, including retail analysis.
• Problem-solving skills.
• Knowledge of in-store operations.
• Business acumen.
• Minimum of 2 to 3 years' experience as a Store Manager handling a large department.