Store Manager

GMG; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company in Dubai seeks a Store Manager to drive sales and enhance customer service. Responsibilities include managing store operations, handling customer complaints, and ensuring compliance with financial standards. Candidates should possess retail experience in the GCC region and strong analytical skills. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Must have fluent English communication skills.
• Strong analytical and problem-solving skills are required.
• Prior retail experience in the GCC market is essential.

Responsibilities

• Drive sales to achieve financial targets.
• Maintain loss prevention standards.
• Handle customer complaints professionally.
• Monitor and analyze brand sales performance.

Skills

Fluent English

Analytical skills

Problem-solving skills

Retail Experience in GCC

Customer Orientation

MS Office and Tools

Job description

About the job:

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities:

• Communicates store targets to the team and drives sales to achieve financial objectives
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
• Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Maintains window and in-store displays to a high standard in line with merchandising guidelines
• Oversees and monitors the inventory management in the store (stock availability, order management, back store management, stock movement within store)
• Ensures accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
• Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
• Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies

Qualifications:

• Fluent English (written and spoken)
• Strong analytical and problem-solving skills.
• Industry expertise
• Product/Category knowledge
• Retail Experience in GCC
• Customer Orientation
• MS Office and Tools