Store Manager

Liwa Trading Enterprises LLC; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

A prominent retail company is seeking a dynamic Store Manager for its GANT stores in Dubai and Abu Dhabi. The ideal candidate will have 4–6 years of experience in premium fashion retail, focusing on delivering exceptional customer experiences and driving commercial results. This role emphasizes strong leadership, operational excellence, and team development within a vibrant retail environment.

Benefits

Competitive salary based on market benchmarks

Attractive bonus structure linked to store performance

Career development opportunities

Qualifications

• 4-6+ years in a Store Manager or senior leadership role within premium fashion.
• Strong grasp of KPIs, sell-through, and agile decision-making.
• Fluency in English is required; Arabic or other European languages are a plus.

Responsibilities

• Champion exceptional customer service and styling.
• Drive sales, profitability, and KPI performance.
• Recruit, coach, and retain top retail talent.
• Ensure flawless execution of all store operations.

Skills

Customer service excellence

Team leadership

Commercial acumen

Visual merchandising

Retail systems proficiency

Job description

Position Summary

We’re seeking a results-driven and customer-obsessed Store Manager to lead one of our most important GANT stores in Dubai and Abu Dhabi. This role is ideal for a leader who thrives on building high-performing teams, delivering world-class customer experiences, and executing with discipline and passion in a premium retail environment.

You’ll be the driving force behind commercial results, service culture, product feedback loops, and team capability — all while collaborating closely with cross-functional departments to bring the GANT brand to life. Previous experience in brands like Tommy Hilfiger, Nautica, Lacoste, or similar premium fashion retailers is a strong advantage.

Key Responsibilities

Customer Excellence & Brand Experience

• Be the benchmark for elevated customer service and styling — championing a store culture cantered on hospitality, empathy, and attention to detail.
• Inspire your team to consistently deliver exceptional experiences through styling, personalization, and clienteling.
• Lead customer feedback action plans and implement service rituals that drive loyalty and repeat visits.
• Maintain high grooming standards across the team, ensuring everyone reflects the GANT lifestyle.

Commercial Execution & Business Agility

• Own store P&L — proactively driving sales, profitability, and KPI performance (ATV, UPT, Conversion).
• Analyse customer behaviour, competitor activity, and market trends to optimize trading actions, stock levels, and in-store storytelling.
• Lead commercial decisions in-store — from stock remerchandising to localized capsule initiatives that improve sell-through.
• Provide structured product feedback to the buying and planning teams, supporting data-driven buying decisions.

Team Development & Performance Culture

• Recruit, coach, and retain top retail talent with a focus on professionalism, energy, and customer passion.
• Implement weekly and monthly performance rituals (1:1s, coaching sessions, roleplays, feedback moments).
• Develop future leaders through ongoing coaching, development plans, and clear career paths.
• Drive a culture of accountability, ownership, and team excellence.

Operational Excellence & Collaboration

• Ensure flawless execution of all store operations, from VM compliance to stock integrity and back-of-house discipline.
• Work closely with Visual Merchandising and Marketing to align store initiatives with company standards and brand campaigns.
• Maintain a strong safety, loss prevention, and compliance culture in-store.
• Contribute to monthly trade feedback loops and regional performance reviews.

Market Awareness & Competitor Monitoring

• Stay on top of what’s happening in competitor stores — in terms of VM, promotions, pricing, service models, and team behaviours.
• Share best practices and market intelligence with the wider team to stay ahead of the curve.

Ideal Candidate Profile

• Experience: 4–6+ years in a Store Manager or senior leadership role within premium fashion, ideally with experience in European or US brands (e.g., Tommy Hilfiger, Nautica, Lacoste).
• Customer Focused: Deep understanding of service excellence and what makes a client return.
• Commercially Sharp: Strong grasp of KPIs, sell-through, and agile decision-making.
• Team Leader: Passionate about coaching and unlocking people’s potential.
• Well-Presented: Stylish, confident, and polished — aligned with GANT’s brand image.
• Collaborative: Able to work cross-functionally and build trust across departments.
• Tech-Savvy: Comfortable using retail systems, sales dashboards, and clienteling tools.
• Language: Fluency in English is required. Arabic or other European languages are a plus.

What We Offer

• Competitive salary based on market benchmarks.
• Attractive bonus structure linked to store performance.
• Career development in a premium international retail group.
• A dynamic, respectful, and inclusive workplace culture.