Store Manager

Robinson & Co (Singapore) Pte Ltd; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading beauty retailer in Abu Dhabi is seeking an experienced Store Manager to lead their team, drive sales performance, and ensure exceptional customer service. The ideal candidate will have a strong background in retail management within the beauty sector, coupled with excellent leadership and problem-solving skills. This role promises a dynamic work environment focused on both team development and sales growth.

Qualifications

• Minimum of 5 years experience in retail and team management within the beauty sector.
• Strong knowledge of the beauty industry and retail operations.

Responsibilities

• Lead store team to achieve customer service standards.
• Drive sales performance to deliver sales budget.
• Monitor controllable expenses and manage store budgets.

Skills

Leadership

Problem-solving

Customer service

Proactive

Education

Bachelor or Master degree

Job description

Overview Of The Role

The Store Manager is responsible for leading a store team to achieve exceptional customer service standards and in-store execution, which are pivotal for sustainable sales growth and profitability. This role requires excellent communication skills and the ability to analyze sales figures. The Store Manager directs the store team, including Beauty Advisors, Specialists, Makeup Artists, and Inventory Controllers, ensuring alignment with company objectives and financial targets.

What You Will Do

Profit & Financial

• Drive, monitor, and review sales performance to deliver sales budget at the store level.
• Conduct monthly meetings focusing on category sales performance to update and recommend improvement plans.
• Implement strategies to achieve sales targets of exclusive products and provide feedback on promotional effectiveness.
• Manage and control store-approved OPEX budgets, including utilities, wrap supply, and staff costs.
• Recommend and initiate plans to optimize controllable expenses of the store.
• Achieve shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance.

Commercial

• Check and review the implementation of display and timely replenishment of stocks.
• Manage availability and ensure timely replenishment of stocks.
• Ensure accurate and timely inventory adjustments and compliance with Brand Service Standards.
• Enhance customer shopping experience to exceed expectations.
• Handle product queries and complaints, offering advice aligned with Brand Service Standards.
• Drive loyalty member programs and initiatives to achieve target transaction participation.
• Promote and drive selling techniques to increase conversion/transaction rate.
• Cascade and implement ongoing promotions and store activities following standard guidelines.

Process

• Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and followed.
• Demonstrate strong analytical skills and understanding of system and reporting.
• Monitor store controllable expenses and supervise loss, asset protection, and risk management.
• Liaise with mall management and prepare store documentation (daily reports, banking, refunds, exchanges).
• Perform cashiering duties ensuring compliance with SOPs.

People

• Plan and monitor Personal Development Plans and in-role development interventions.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisal and personal plans of direct reports.
• Implement action plans for employee engagement.
• Conduct performance reviews and discussions to improve team competencies.

Required Skills To Be Successful

• Strong leadership and problem-solving skills.
• Excellent customer service and results-oriented approach.
• Proactive with the ability to take initiative and work collaboratively.
• Integrity, trust, and ability to handle ambiguity in a retail environment.

What Qualifies You For The Role

• Bachelor or Master degree preferred.
• Minimum of 5 years experience in retail and team management within the beauty sector.
• Strong knowledge of the beauty industry and retail operations, including stock management and visual merchandising.
• Demonstrated management skills with a focus on people development and customer service.

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