Store Manager

Key Responsibilities

• Achieve company objectives by ensuring retail staff provide the highest levels of customer service, have the necessary skills, and receive support to maximize sales.
• Implement store operating procedures in accordance with company and brand standards.
• Promote the company's Loyalty Program to maximize customer loyalty and repeat sales.
• Provide feedback to the Area Manager and Operations Manager regarding employees and products.

Additional Responsibilities

• Brief and guide staff to achieve daily, weekly, and monthly sales targets.
• Maintain a fashionable and well-groomed appearance with up-to-date product knowledge to minimize stock loss.
• Stay informed about new products, trends, and fashion directives to effectively respond to and anticipate customer needs.
• Ensure adherence to store operating procedures, brand, and company policies at all times.
• Apply creative techniques to achieve or exceed sales targets.
• Maintain appropriate stock levels to maximize sales.
• Conduct weekly store audits and resolve any discrepancies.
• Manage daily staff rosters, leave schedules, and grievances.
• Maintain visual merchandising standards according to set guidelines.
• Promote the Club Apparel Loyalty Program to encourage repeat sales.
• Supervise store operations and provide feedback to the Area Manager regarding staff and products.
• Ensure constant awareness and vigilance regarding store security.
• Stay updated on various group brands to assist in suggestive selling.
• Take responsibility for end-to-end store operations.
• Be physically fit to stand for extended hours and handle heavy lifting.