Store Leadership - TRYANO, Abu Dhabi

Chalhoub Group; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Health care

Education contribution

Remote work policy

Employee discounts

Job summary

Chalhoub Group in Abu Dhabi is seeking a Retail Manager to maximise the Beauty Department's commercial performance and deliver exceptional Guest Experience. You will drive customer, partnership and people experience across luxury departments, leading by example and communicating the brand's values in all interactions.

You will manage makeup, skincare and fragrance action plans to hit sales targets, grow VIP clienteling and use data to build relationships and opportunities.

Qualifications

• Extensive experience within a Beauty Retail Store, with a specialization and passion in skincare, makeup and fragrances.
• Open to relocate to Abu Dhabi.

Responsibilities

• Lead by example and represent the brand by communicating its values and vision with customers, brand partners and stakeholders.
• Define, execute, and monitor the makeup, skincare and fragrance brands action plan to achieve sales targets and KPIs.
• Manage the client database to build strong relationships and create strategic selling opportunities.
• Stay ahead of global and local trends and share feedback with stakeholders across buying, creative, partnerships and VM.
• Think hybrid by leveraging all types of point-of-sale online and offline.
• Provide a clear vision to the team about the brand and store's direction and future.
• Identify, recruit, develop and retain strong talents and build a succession pipeline.
• Create a positive work environment and be the voice of employees with leadership and HR.
• Develop an omnichannel mindset among the team across physical and digital touchpoints and VIP clienteling.
• Ensure SOPs are followed and leverage technology to support customer experience and stock/display standards.
• Maintain healthy floor coverage by analyzing traffic and peak hours.
• Comply with legal, safety, security, store operations and HR guidelines.

Skills

Beauty retail experience

Skincare expertise

Makeup expertise

Fragrance knowledge

Tools

Clienteling app

OMS

WhatsApp Business

Job description

Our Retail Manager is responsible for ensuring that our Beauty Department maximises their commercial performance and deliver the most exceptional Guest Experience in the market. The retail manager will be accountable for driving customer, partnership and people experience across multiple luxury departments.

Key Responsibilities

• Lead by example and represent the brand by communicating its values and vision though all activities and interactions with customers, brand partners and stakeholders
• Define, execute, and monitor the makeup, skincare and fragrance brands action plan to achieve sales targets and KPIs
• Manage the client database to build strong relationships with our community and create strategic future potential selling opportunities
• Stay ahead of the latest global and local trends, products and competitors and share actionable feedback with relevant stakeholders across buying, creative, partnerships and VM.
• Think hybrid by leveraging all type of point of sales online and offline.

Team Leadership and Development

• Provide a clear vision to the team about the brand and store's vision and key future directions
• Identify, recruit, develop and retain strong talents building a solid succession pipeline
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote a growth mindset by leveraging the Group's available learning tools and platforms and constantly monitor the team's development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience

• Develop an omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
• Use effective clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand's different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them

Operational Excellence

• Ensure all sales and operational policies and procedures (SOP's) are followed and maintained in the store.
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.
• Ensure a healthy floor coverage by analysing historical traffic data and anticipating peak hours
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and elevate any issues or concerns for prompt action.

What you'll need to succeed

• Extensive experience within a Beauty Retail Store, with a specialization and passion in skincare, makeup and fragrances.
• Open to relocate to Abu Dhabi.

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.