Store Director

Loewe; Dubai; On-site; AED 400,000 - 700,000; Full time

Job summary

LOEWE in Dubai is seeking a Store Director to lead the store with an entrepreneurial spirit, coaching the team and delivering exceptional client experiences. You will inspire staff to exceed client expectations and drive commercial results through effective leadership and brand alignment.

You will develop the team, manage operations, and implement strategic initiatives to grow sales while maintaining luxury standards and local market relevance.

Qualifications

• Proven experience leading diverse teams to achieve targets.
• Strong communication and interpersonal skills.
• Customer-centric mindset with focus on client experience.
• Ability to coach and develop staff through feedback.
• Knowledge of luxury fashion retail dynamics is a plus.

Responsibilities

• Lead and develop the store team through coaching and performance reviews.
• Drive client engagement and ensure exceptional service standards.
• Grow top-line sales through effective business planning and client development.
• Ensure smooth operations, inventory accuracy, and policy adherence.
• Collaborate with stakeholders to maximize brand presence and market insights.

Skills

Leadership experience

Client focus

Fashion/luxury retail know-how

Empathy and coaching

Job description

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As a Store Director, you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client’s expectations.

Your role will be:

Team Management and Development

• Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans.
• Identify, recruit, and develop talent, securing succession plans.
• Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment.
• Organize the team and shop floor coverage in an effective manner to meet the changing business needs.
• Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration into the company is positive.
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meeting.

Client Experience

• Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”.
• Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
• Build a client centric mindset within the store which focuses on always exceeding the client expectations.
• Develop client database by optimizing data quality and quantity.
• Train and develop the team to be confident in their after-sales knowledge.

Business Development

• Grow the top line sales of the store, identifying opportunities and maximizing potential.
• Develop, define and implement relevant and tangible action plans in line with company’s needs and expectations.
• Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized.
• Build, grow and develop a loyal client base, utilizing all available tools and opportunities.
• Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities.
• Connect with internal and external peers in the market to create an effective collaborative network.
• Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness.
• Proactively share market insights and opportunities with business stakeholders.
• Monitor business performance, results and audits and develop actions as needed.

Operations

• Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented.
• Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience.
• Maintain inventory and be accountable for inventory management and accuracy.
• Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including:
• All Health & Safety matters are adhered to.
• Store Facilities are maintained.
• Grooming Guidelines are respected.
• Effective collaboration between front and back of house teams and activities.
• Additional duties and management responsibilities as required.

What is important for the role:

• Proven experience within a similar environment leading diverse people to success.
• Effective communication and interpersonal skills, valuing, and amplifying diversity.
• Leads with empathy and curiosity to listen and understand.
• Strong and demonstratable commercial acumen.
• Ability to be agile, creative, and commercial in solution development.
• Passionate and knowledgeable about our product and the industry.
• A Client centric mindset with a passion to exceed expectations.
• A committed Team Player, able and willing to collaborate with various stakeholders.
• A deep interest in Fashion, Art, and Culture.

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.