Sr. Specialist Rider Quality & Compliance

Delivery Hero Austria; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global delivery platform seeks an Operations Quality Manager to enhance rider performance and safety across MENA markets. The successful candidate will manage regional programs and ensure compliance with quality standards through strategic initiatives, stakeholder collaboration, and data analysis.

Qualifications

• 4+ years in logistics, field operations, quality assurance, or compliance.
• Experience in managing multi-market programs.
• Exposure to operational excellence frameworks.

Responsibilities

• Develop regional SOPs and quality control standards.
• Lead regional programs focused on rider quality.
• Deliver dashboards and executive summaries for senior leadership.

Skills

Stakeholder Management

Project Coordination

Analytical Skills

Communication

Tools

Google Sheets

Dashboarding Tools

Job description

About the opportunity

What's On Your Plate?

• Develop and continuously improve regional SOPs and quality control standards for rider performance, safety, and brand compliance.
• Lead regional programs focused on rider hygiene, professionalism, and vehicle condition.
• Act as the main point of contact for local rider quality teams in all MENA markets.
• Design & rollout regional initiatives & strategic projects (e.g. Rider behaviours, box/hygiene checks, uniform compliance audits).
• Support markets in setting KPIs and performance targets, and ensure consistency in execution and reporting on rider quality score.
• Deliver regular dashboards, insights, and executive summaries for senior leadership.
• Create tools (checklists, audit trackers, penalty logs), analyze data & identify market trends and propose corrective actions.
• Design and support the implementation of training programs for patrollers and quality field teams.
• Collaborate with regional stakeholders - Rider Supply, Dispatch, Legal, Rider Engagement, Cx, Product and Comms.

What you need to be successful

What Did We Order?

Experience & Background

• 4+ years in logistics, field operations, quality assurance, or compliance—preferably in a last-mile delivery or mobility environment.
• Proven experience in regional coordination or managing multi-market programs is a must.
• Exposure to field enforcement or operational excellence frameworks.

Skills

• Excellent stakeholder management and project coordination skills.
• Strong analytical skills: proficient in Google Sheets, Slides, and dashboarding tools.
• Exceptional communication skills—both written and verbal.
• Comfortable working in fast-paced, multicultural environments.

Languages

• Fluent in English. Arabic is a plus.

Who we are

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.