Sr. Specialist Rider Project

talabat; Dubai; On-site; AED 180,000 - 250,000; Full time

Job summary

A leading company in the e-commerce sector is seeking an Operations Manager to oversee and optimize last-mile delivery processes. The role involves collaborating with global stakeholders to develop operational standards, analyze performance metrics, and implement innovative solutions that enhance rider experiences. The ideal candidate will have extensive experience in high-pressure environments and strong analytical skills.

Qualifications

• 3+ years of experience in a fast-paced operations-heavy e-commerce environment.
• Systematic, detail-oriented, and structured.
• Strong analytical and communication abilities.

Responsibilities

• Create and roll out SOPs and training materials.
• Manage end-to-end last-mile operations.
• Conduct analysis to improve performance metrics.

Skills

Analytical Skills

Communication

Organizational Skills

Problem Solving

Education

Bachelor of Business Administration(Management)

Tools

SQL

Data Modeling

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

What s on Your Plate?

• Driving best practice at scale: Creating and rolling out SOPs, and training materials, working hand in hand with our operations lead in each country.
• Work closely with global operations stakeholders to identify and implement cross-regional solutions.
• Evaluate multiple country performance metrics - provide clear and executable recommendations to remove bottlenecks.
• Managing end-to-end operations of the last-mile operations (Rider Lifecycle, Experience, Safety & Wellbeing. Firefighting, streamlining processes for all stakeholders involved i.e. logistics, finance, legal, and C level.
• Ability to manage multiple projects with different stakeholders and strict timelines
• Implement new processes quickly keeping the rider s interest at heart
• Use lean six-sigma concepts to minimize waste, maximize output, and minimize variability to be the business leader with regard to speed and reliability.
• Conduct complex analysis on time and geographic level.
• New innovative ideas to make Riders' everyday life better.

Desired Candidate Profile

Qualifications

What Did We Order?

• You have at least 3 years of experience in a fast paced operations heavy e-commerce or platform establishment.
• You will need to be systematic, detail-oriented, structured and know how to prioritize - you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
• You are able to process de-normalized information and create business sense for senior and technical leadership.
• You have analytical skills and are not afraid to step into daily operations to diagnose pain points/improvement opportunities. SQL & Data modeling skill is a plus
• Excellent communication and presentation skills.
• You have strong organizational skills.
• You can work independently and know how to prioritize and problem solve.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]