Sr. Specialist Logistics Operations

talabat; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery app in Dubai is seeking a Senior Specialist to lead fleet operations. This role involves operational strategy, performance oversight, and coaching teams to enhance efficiency. Ideal candidates will have over 5 years of experience in operations management, especially in last-mile delivery or mobility tech, and a strong educational background. Excellent communication and stakeholder management skills are crucial.

Qualifications

• 5+ years of experience in large-scale operations, ideally in last-mile delivery, e-commerce, or mobility tech.
• Proven experience in managing senior operations staff and cross-functional projects.
• Deep understanding of operational metrics and fleet management practices.

Responsibilities

• Own operational strategy and performance across Dubai.
• Design and lead initiatives on rider performance, retention, and compliance.
• Manage, coach, and support Specialists, enabling them to scale their zones effectively.

Skills

Operational strategy

Fleet management

Stakeholder management

Data-driven decision-making

Communication skills

Education

Bachelor's Degree

Master's Degree

Job description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

ROLE SUMMARY

As a Senior Specialist, you will lead the strategic planning and execution of fleet operations across Dubai. You will work closely with logistics leadership to standardize processes, drive efficiencies, and ensure scalability of operations.

WHAT’S ON YOUR PLATE?

• Own operational strategy and performance across Dubai.
• Set the vision and roadmap for rider operations in collaboration with senior leadership.
• Identify and implement long-term solutions to recurring fleet challenges.
• Design and lead initiatives on rider performance, retention, and compliance.
• Drive productivity and efficiency through automation and system enhancements.
• Partner with Product, Tech, and Strategy teams to build tools that improve live ops monitoring, rider behavior, and operational visibility
• Manage, coach, and support Specialists, enabling them to scale their zones effectively.
• Conduct strategic reviews with the team, highlighting progress, bottlenecks, and solutions.
• Own the communication of updates, pilots, and business changes across city-level teams.
  
  

Qualifications

WHAT DID WE ORDER?

Education And Experience

○ Bachelor’s Degree required. Master’s preferred.

○ 5+ years of experience in large-scale operations, ideally in last-mile delivery, e-commerce, or mobility tech.

○ Proven experience in managing senior operations staff and cross-functional projects.

Skills And Competencies

○ Deep understanding of operational metrics and fleet management practices.

○ Strategic thinking with a data-driven approach to decision-making.

○ Advanced stakeholder management with experience working across departments and seniority levels.

○ Proven track record of implementing scalable and repeatable processes.

○ Excellent communication and presentation skills