Sr. Sales Engineer

Kofax; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A software solutions company is seeking a Senior Sales Engineer to provide pre-sales technical support for their products. The ideal candidate will have 7-10 years of relevant experience and will prepare technical demos, handle support issues, and collaborate with sales teams. This role demands strong communication skills and extensive technical knowledge, particularly in cloud services and programming. Competitive compensation and opportunities for travel are part of the package.

Benefits

Travel opportunities

Professional development programs

Qualifications

• 7-10 years of experience supporting solution sales teams in pre-sales roles.
• Proven ability to lead complex, technical enterprise solutions to close.
• Experience with business analysis at IT and LOB levels.

Responsibilities

• Prepare standard and custom demos for sales teams.
• Handle pre-sales technical issues efficiently.
• Maintain comprehensive knowledge of company products.

Skills

Technical support

Communication skills

Problem-solving skills

Sales knowledge

Cloud services knowledge

Programming with Visual Basic and Java

API integration

Education

Bachelor's degree in information systems or related

Tools

Visual Basic

Java

Postman

cURL

Docker

Kubernetes

Job description

Overview

The Sr. Sales Engineer provides pre-sales technical support for all Tungsten Automation Corporation products and associated applications. While assigned to a geographic area, Sr. Sales Engineers also collaborate with and backup peers from across the country to provide efficient pre-sales support nationwide.

Note: The job description describes anticipated requirements and is subject to change based on business needs.

Responsibilities

• Preparing standard and custom demonstrations for Tungsten Automation Corporation Account Managers and resellers
• Handling all pre-sales technical issues professionally and efficiently
• Maintaining in-depth knowledge of Tungsten Automation Corporation products
• Maintaining a working knowledge of content repositories
• Maintaining a working knowledge of workflow systems
• Understanding key verticals which may include Financial Services, Insurance, Manufacturing, Logistics, Healthcare, among others
• Understanding Tungsten Automation Corporation's role in supporting business processes, including process assessments, solution development, and current and future requirements
• Responding to technical questions in RFI / P / Qs
• Sharing best practices with other SEs
• Creating and distributing reusable assets for the Tungsten Automation Corporation community (SEs, AEs, Partners, Marketing, etc.)
• Providing feedback to Product Development regarding new features, improving product performance, and eliminating bugs
• Preparing Tungsten Automation Corporation Professional Services for efficient installations and managing the transition from pre-sales to post-sales
• Preparing resellers on the technical aspects of selling Tungsten Automation Corporation solutions and procedures
• Serving as a point of contact for resellers on technical issues
• Responding to resellers’ requests for pre-sale technical support

Required Experience

The qualified applicant must demonstrate knowledge of the roles, responsibilities, processes, tools and techniques used by pre-sales technical support and sales departments, and have excellent people skills, communication and negotiation skills along with the ability to perform professional presentations, and extensive, up-to-date technical knowledge in document management and digital processing.

Qualifications

• 7-10 years’ experience supporting a solution sales team in the pre-sales technical role
• Experience leading complex, technical, enterprise solution-based opportunities through the opportunity sales step to successful close
• Bachelor’s degree in information systems, computer science, information technology or a related discipline, or equivalent years of experience
• Professional presentation experience
• Publishing of white papers, blogs, thought leadership assets
• Business analysis at both the IT and LOB level, including the ability to document the analysis in a usable, shareable format
• Experience working with various partners / channel organization
• Knowledge and experience with Visual Basic and Java
• Proficiency in working with JSON for data exchange, API requests, and integrations
• Experience with cloud services (e.g., Azure, AWS, or Google Cloud)
• Understanding of Generative AI concepts, including prompt engineering and fine-tuning LLM outputs for business use cases
• Familiarity with emerging Agentic AI patterns, including AI-driven decision-making and tool orchestration
• Familiarity with API testing and debugging tools such as Postman and cURL
• Exposure to containerized environments (Docker, Kubernetes) for cloud deployments
• Understanding of identity and access management (OAuth, SAML, or API keys)
• Ability to troubleshoot and optimize workflows involving REST APIs
• Strong problem-solving skills for cloud-based integrations and automation workflows
• Experience in business process management / software industry is a plus
• Ability to travel 50%

Skills and Knowledge

• Performance is measured by revenue produced from Tungsten Automation Corporation software sales, professional services, and other measurable performance such as demonstrations, overall sales support, communications, team building, internal asset contribution, and technical leadership.
• Seek and successfully complete special assignments that enable continued development of technical and/or other job-related skills
• Regularly assist others in the team or department
• Demonstrate openness to feedback and constructive criticism
• Foster an environment of innovation and creativity through openness and flexible teamwork
• Maintain a professional customer environment with positive customer satisfaction
• Stay abreast of technological advances and Tungsten Automation Corporation’s industry

Core Competencies for All Sr. Sales Engineers

• Communications / Listening Skills
• Analysis / Discovery (ROI)
• Project Management
• Sales & Presentation Skills
• Time Management
• Industry / General Technology Knowledge
• Tungsten Automation Corporation Technology Knowledge
• Describe reference customers and differentiate solutions
• Identify and qualify potential opportunities
• Deliver high-level presentations and conceptual demonstrations
• Understanding of underlying technology concepts
• Tungsten Automation Corporation Components and Services knowledge

Equal Opportunity

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M / F / Disability / Vets