Sr. Sales/ Customer Service Specialist | Retail | M&S | Abu Dhabi

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A retail company is seeking a Customer Service Specialist in Dubai to deliver top-notch customer service and support daily operations. The role includes managing customer complaints, supervising a team, ensuring visual merchandising standards, and handling cash transactions. The ideal candidate has proven customer service experience, leadership skills, and proficiency in financial management.

Qualifications

• Proven experience in customer service with strong problem-solving skills.
• Ability to supervise and motivate a team effectively, ensuring goals are met.
• Proficiency in cash handling and financial procedures.
• Familiarity with specialized retail services such as Bra Fit or Suit Fit.
• Excellent verbal and written communication skills.

Responsibilities

• Provide professional customer service by addressing inquiries and resolving complaints.
• Collaborate with the Duty Manager to oversee daily department tasks.
• Ensure displays meet the company's visual merchandising guidelines.
• Count and balance cash floats at the start and end of the day.
• Oversee specialized services like Bra Fit and Suit Fit.

Skills

Customer service experience

Problem-solving ability

Leadership skills

Attention to detail

Cash handling proficiency

Job description

Overview Of The Role

The Customer Service Specialist is responsible for delivering top-notch customer service and support to facilitate an excellent shopping experience. The role involves handling customer complaints, overseeing daily department operations, and coaching team members to ensure high service and visual merchandising standards. A particular focus is placed on managing specialized services such as Bra Fit, Suit Fit, and Barista offerings, alongside ensuring accurate cash handling processes. Success in this position involves maintaining a positive atmosphere, resolving customer issues effectively, and enhancing overall store performance.

What You Will Do

Customer Service and Complaint Resolution

• Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
• Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer's satisfaction.
• Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.

Supervision and Team Leadership

• Collaborate with the Duty Manager to oversee daily department tasks.
• Coach and support the customer service team to meet performance goals.

Visual Merchandising Standards

• Ensure displays meet the company's visual merchandising guidelines.
• Regularly check the store's appearance to maintain high standards.

Cash Handling & Financial Management

• Count and balance cash floats at the start and end of the day.
• Follow company policies to ensure accurate cash transactions.

Specialized Services Management

• Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
• Promote and ensure high-quality service in these specialized areas.

Required Skills To Be Successful

• Proven customer service experience and problem-solving ability.
• Strong leadership and team motivation skills.
• Attention to detail in visual merchandising and operational tasks.
• Proficiency in cash handling and financial management.

What Qualifies You For The Role

• Proven experience in customer service with strong problem-solving skills.
• Ability to supervise and motivate a team effectively, ensuring goals are met.
• Proficiency in cash handling and financial procedures.
• Familiarity with specialized retail services such as Bra Fit or Suit Fit.
• Excellent verbal and written communication skills.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.