Sr. Relationship Officer - Business Banking - CLU

Dicetek LLC; Fujairah City; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading banking institution is seeking a motivated individual for a role focused on SME banking and liability sales. The successful candidate will be responsible for customer coordination, account openings, and meeting financial targets while adhering to compliance regulations. Ideal applicants should have a minimum of 2 years in relevant banking experience, with a strong commitment to customer service and sales excellence.

Qualifications

• Minimum 2 years of experience in SME banking and liability sales.
• Complete knowledge of liability products and offerings.

Responsibilities

• Coordination with customers and sales revenue generation.
• Ensure compliance with account opening processes and target achievement.
• Manage customer grievances and ensure timely resolutions.

Skills

Customer Service

Sales

Account Management

Client Documentation

Job description

Job Purpose

• Coordination with customers, Support & Customer Service, Sales, Revenue generation.
• To open minimum 8 non-borrowing accounts in a month.
• Adhere to and achieve, the liability / Forex / Operating income targets from the new Bookings
• To grow the Liability base of Conventional and Islamic Deposits and CASA balances.
• Ensure immediate processing of applications received from customers.
• Ensuring account opening processes and in accordance to policy and procedures of NBF’s of compliance and Risk appetite statement.
• Should have complete knowledge of NBF Liability products and offerings, including Cask management Products.
• Cross sell FX to potential customers to ensure maximum wallet share and liaise with Treasury Dept. to refer such customers.
• To be aware of product offered in the market by competitors and provide constructive feedback on product, process and service improvement.
• Effective management of customer grievances and complaints and timely resolution of the same.
• Ensure that the requisite Operating Income and Average balance targets are achieved from Existing and New to Bank Customer.
• Ensure at all time to safeguard the reputation of NBF and avoid overcommitting and under delivering.
• Maintain transparency with line manager and declare source of referrals.
• Conduct necessary and additional due diligence jointly as a team and ensure only the right accounts as per the Bank’s risk appetite are allowed to onboard.
• At all times ensure that the Bank’s reputation is not put at threat and enhance the reputation wherever possible.
• Whistle blow where necessary to alert team and members to take appropriate corrective action in high risk accounts.
• Assist the team in obtaining necessary documentation from the clients to satisfy the Bank’s due diligence requirements and keep the client account record up to date.
• Ensure careful review of the CPV reports in liaison with RM and any findings on the CPV report addressed prior to onboarding the account
  
  

Work Experience

Minimum 2 years of experience in SME banking and liability sales.