Sr. PS Program Manager-UAE

OpenText; Dubai; On-site; AED 300,000 - 450,000; Full time

Job summary

OpenText seeks a Program Manager, Professional Services to lead a portfolio of strategic customer programs across the Middle East, ensuring successful delivery of OpenText solutions and strong customer outcomes.

You will oversee multiple engagements, guiding project managers, partners, consultants, and stakeholders through all delivery phases with a focus on governance and commercial performance.

Qualifications

• Proven experience leading complex enterprise software programs with governance and commercial acumen.
• Strong ability to influence cross-functional teams and senior stakeholders.
• Excellent stakeholder management and communication skills.

Responsibilities

• Oversee portfolio of strategic customer programs across the Middle East.
• Guide project managers, partners, consultants, and stakeholders through all delivery phases.
• Govern delivery performance across scope, schedule, budget, quality, risks, dependencies, and outcomes.

Skills

Program management

Enterprise programs

Executive stakeholder management

Job description

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Program Manager, Professional Services, you will lead a portfolio of strategic customer programs across the Middle East, governing the successful delivery of OpenText solutions while driving customer outcomes, delivery excellence, and commercial performance. You will oversee multiple customer engagements, guiding project managers, partners, consultants, and stakeholders through all phases of delivery.

What The Role Offers

• Govern strategic customer programs from opportunity assessment through implementation, adoption, and value realization.


• Drive delivery performance across scope, schedule, budget, quality, risks, dependencies, and customer outcomes.


• Own portfolio forecasting, financial performance, revenue realization, margin health, and change governance across assigned engagements.


• Assess delivery readiness, implementation approaches, resource requirements, timelines, and risks during deal reviews and project initiation.


• Lead executive governance, stakeholder communications, escalation management, and recovery planning for complex programs.


• Govern OpenText-led and partner-led engagements to ensure delivery quality, customer satisfaction, and commercial alignment.


• Collaborate across Sales, Consulting, Architecture, Support, Customer Success, and partner teams to achieve program objectives.

What You Need To Succeed

Proven experience leading complex enterprise software programs, strong governance and commercial acumen, executive stakeholder management skills, and the ability to influence cross-functional teams and customers without direct authority.

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.